11 customer support engineer jobs found

PerkinElmer Responsibilities Location Olympia, WashingtonUS Job ID REQ-056393 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in Seattle, WA and surrounding areas. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their...

PerkinElmer Responsibilities Location Frankfort, KentuckyUS Job ID REQ-054950 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in the Louisville or Lexington, KY area. Company vehicle that can be used for personal use included with the role. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and...

PerkinElmer Responsibilities Location Indianapolis, IndianaUS Job ID REQ-055792 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in Indianapolis, Indiana. Heavy travel including overnights. Company car that can be used for personal use will be provided as well as cell and laptop. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance...

PerkinElmer Responsibilities Location Salt Lake City, UtahUS Job ID REQ-056062 Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades. Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads. Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory. Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process. Attend higher level certification through participation in company sponsored training & development offerings Complete all administrative tasks, including but not...

PerkinElmer Responsibilities Location Santa Fe, New MexicoUS Job ID REQ-056115 Job Responsibilities: Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols Communicate service offerings including training, support, software, laboratory services products and field upgrades Partner with our customers to understand their analytical workflows and applications Support the local instrument sales representative(s) to help secure new instrument orders Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts Develop an understanding of other functional groups activities and responsibilities Demonstrate knowledge of and adherence to the...

PerkinElmer Responsibilities Location Raleigh, North CarolinaUS Job ID REQ-056114 Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades. Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads. Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory. Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process. Attend higher level certification through participation in company sponsored training & development offerings Complete all administrative tasks, including but not...

PerkinElmer Responsibilities Location Pheonix, ArizonaUS Job ID REQ-056255 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in Arizona. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their analytical workflows and tailor...

PerkinElmer Responsibilities Location Boston, MassachusettsUS Job ID REQ-056447 PerkinElmer OneSource Scientific Services Job Description - Transition Manager (OneSource Program Continuity & Readiness ) (Confidential - For Internal Use Only) Reports To: Service Delivery Operations Manager Location: Cambridge, MA (with transition oversight at Waltham, MA) Job Level: L1- L2 Job Description Summary The Transition Manager is responsible for leading the relocation of PerkinElmer's OneSource laboratory support program from Waltham, MA to the new Cambridge, MA facility. While the physical relocation of equipment is not managed by PerkinElmer, this role manages all phases of the transition, including planning, logistics, coordination of assets, vendor engagement, and communication with stakeholders, to ensure a compliant, efficient transfer of laboratory operations and services. The Transition Manager partners closely with internal teams, vendors, and customer...

PerkinElmer Responsibilities Location Boston, MassachusettsUS Job ID REQ-056286 The Field Service Manager is responsible for leading a team of Customer Support Engineers (CSEs), ensuring high-quality service delivery, strong customer relationships, and efficient operations. Reporting to the Director of Field Services, this role is all about balancing day-to-day execution with long-term development of the team. The manager uses data and standard processes to guide decisions, works through challenges alongside the team, and keeps things aligned with business goals - including service quality, revenue growth, and employee development. Location: Field remote covering the New England. Ideal candidate location preferred in Boston, MA area or CT. Job Responsibilities: Lead partnership with the customer operations leads to deliver on the contractual obligations of customer agreements. Partner with customers to understand their service needs and goals to support in...

PerkinElmer Responsibilities Location Shelton, ConnecticutUS Job ID REQ-056205 Job Responsibilities Provide 3rd level Technical Support and problem resolution (Primary Role) to field service and inside service representatives as requested or required. Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics. Monitor and respond to field service Alert system. Update alert database with information, request field update status, close alerts that are complete or negligent. Escalate challenging problems to upper management. Minimize warranty and installation costs and instrument replacements by working closely with Service and Customer Satisfaction Business Units. Take an active role in bi-weekly Alert Calls and twice-monthly Customer Satisfaction Problem Resolution Meetings. Work closely with vendors and other partners to troubleshoot and evaluate product...

PerkinElmer Responsibilities Location Shelton, ConnecticutUS Job ID REQ-056212 Job Responsibilities Provide 3rd level Technical Support and problem resolution (Primary Role) to field service and inside service representatives as requested or required. Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics. Monitor and respond to field service Alert system. Update alert database with information, request field update status, close alerts that are complete or negligent. Escalate challenging problems to upper management. Minimize warranty and installation costs and instrument replacements by working closely with Service and Customer Satisfaction Business Units. Take an active role in bi-weekly Alert Calls and twice-monthly Customer Satisfaction Problem Resolution Meetings. Work closely with vendors and other partners to troubleshoot and evaluate product...