Mar 17, 2026
Merck
Job Description The Executive Director, Customer Service Center Strategy & Ops Leader (ED, CSC) reports to the Associate Vice President of US Marketing Operations in Commercial Excellence & Innovation and leads the overall US Customer Service Center organization with accountability to direct the strategy and execution of engagements with Healthcare Professionals, Patients, Consumers, and Employees across five contact centers with primary focus in the US. This accountability extends to include operational performance, regulatorycompliant intake, and largescale service modernization. This role directs a complex, multilayered organization of approximately 80 Full Time Employees, including multi-level leaders, people managers, and frontline teams responsible for critical, highly regulated customer and patient interactions. The ED, CSC sets the vision, strategy, and governance for a critical service organization that supports Healthcare Professionals, consumers,...
Professional Diversity Network
North Wales, PA, USA
Full-Time
