4 client support associate jobs found

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: The IT Business Relationship Manager is a senior level, highly adaptable and versatile individual contributor that will interface with business areas as a trusted advisor and advocate of Information Technology capabilities. This individual will serve as liaison for various activities, as driven by the business, relative to supporting process efficiencies, creating operational scale, technology enhancements, and proactive support for strategic and product development initiatives. The BRM is responsible for working with the business and key stakeholders to identify, analyze, and capture business value for each initiative while ensuring alignment with corporate strategy and IT roadmap. ESSENTIAL FUNCTIONS: Ensure delivery of technology value to the business by nurturing high level long term relationships, sensing business ideas and promoting the value of IT in delivering business solutions. Measure,...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Performs in a ServiceNow Architect and Lead Developer position and will play a key role in maturing Customer Service Products built on the ServiceNow platform. Will be a principal lead for ServiceNow code and architecture, and work with key business units and process managers to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. Implements the engineering best practices required to produce and deploy high quality products. Ensures engineering alignment with functional and technical requirements. Handles the design, implementation, testing, and maintenance of products as assigned, ensuring that they are consistent with the company's architectural roadmap, product development strategy, and quality standards. Develops project plans with estimates and ensures development stays organized and adheres to the plan. Leads stakeholder...

City of Chesapeake Family Services Specialist II - CPS The City of Chesapeake Department of Human Services is seeking experienced Child Protective Services (CPS) Family Services Specialists that under the supervision of a Family Services Supervisor will be responsible for case management duties associated with conducting CPS assessments and investigations. The selected candidate will: Investigate CPS referrals concerning allegations of child abuse/neglect, assess child safety and risk utilizing a variety of structured decision-making tools, interviews, and observations. Prepare court documents related to child safety and appear in a variety of court hearings to testify in cases. Make sound decisions pertaining to child safety to include removing children from their home and placing children with relatives or in foster care. Collaborate with law enforcement, mental health professionals, and emergency medical services partners when conducting CPS investigations and...

CareFirst BlueCross BlueShield Resp & Qualifications PURPOSE: Defines, designs and develops system requirements. Performs trade-off analysis of performance, life-cycle cost, risk, producibility, and other system or program requirements. Assesses architecture and current hardware limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility. Coordinates design of subsystems and integration of total system. Defines system support requirements to include monitoring, capacity, staffing and patching/updating. Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems design. The candidate is responsible for leading the infrastructure solution, implementation, and supporting the daily operations in Microsoft products such as Windows, Microsoft 365 suite of products, Active Directory and Exchange Server. Responsibilities will include...