1 access reimbursement manager jobs found in Cary

Aledade The Telephony Administrator will provide critical day-to-day support in maintaining and optimizing our contact center systems, with a focus on Five9 and outbound dialer functionality. This role will work under the guidance of the Telephony Manager and serve as a hands-on resource for campaign setup, troubleshooting, agent support, and telephony-related tasks across multiple teams. Primary Duties: Build, configure, and maintain outbound dialer campaigns in Five9 (Preview, Power, and Progressive). Support implementation of call strategies across voice, SMS, and email channels. Monitor campaign performance and KPIs daily, flagging issues or trends to the Telephony Manager. Handle technical troubleshooting related to call routing, dispositions, softphone setup, and agent-level issues. Execute and maintain call masking, branded caller ID, and spam mitigation protocols via partners such as TNSI and Numeracle. Assist with number registration and DNC compliance,...