64 senior customer support engineer jobs found

National Grid About us National Grid is hiring a Senior Engineer Supervisor for our Distribution Design department in Brockton MA. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. Job Purpose The Senior Engineering Supervisor provides day to day technical and supervisory support for a team of represented Distribution Designers. The group designs both customer work...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Project Manager will serve as the MBTA's lead representative within the Capital Delivery Facility Projects Department, responsible for overseeing projects from inception through completion. Core responsibilities include procuring, managing, and closing out design and construction contracts, ensuring projects are delivered on time and within budget. The Project Manager will also coordinate and communicate with internal and external...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:...

Hanson Values Integrity | Commitment | Quality | Relationships | Innovation If you’re looking for a firm that encourages innovative thinking and challenges you every day, with an opportunity to learn and advance, a career at Hanson is right for you. The belief in sustainability within our company’s practices creates a focus on client success and partnerships that are important to our communities and our environment. A Day in the Life of a Senior Energy Engineer at Hanson Here’s a snapshot of what you would do in this role: Lead and support energy-related projects including Energy Roadmaps, Energy Audits and Assessments, Carbon Studies, and Retro-Commissioning. Assist Business Development Manager with customer relationships and business development in energy, sustainability, and resiliency markets. Serve as a subject matter expert (SME) for energy reduction and decarbonization efforts. Coordinate with internal teams, external stakeholders, and vendors to execute energy...

Cupertino Electric, Inc. Posting Title: Project Engineer Reports To: Senior Project Manager Location: Blythe, CA Salary Range: $56,000 to $97,000Final determination of a successful candidate's starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets. WHO WE ARE For more than 70 years, Cupertino Electric, Inc. (CEI) has been powered by people who've built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve...

Ross Stores, Inc Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our...

Northrop Grumman RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE TYPE: Top SecretTRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Aeronautics Systems sector is looking...

Northrop Grumman RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE TYPE: Top SecretTRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Aeronautics Systems sector is looking...

Apex Systems, Inc. Job#: 3015012 Job Description: Apex Systems has an opening available for a Micosoft Copilot Studio AI SME with one of our GovCon clients supporting a CMS program. If you are interested in learning more apply TODAY and/or send a copy of your resume to Anna Susie at [email protected] Location: 100% remote, working Eastern hours Duration: 9-12+ month contract-to-hire Clearance: Must be eligible to obtain and maintain a Public Trust clearance Primary Responsibilities Under the direction of the Development and Engineering Lead, Product Manager, Program Manager and Deputy Program Manager, your responsibilities are, to include, but not limited to: * Design a RAG-based solution for integrating Microsoft Copilot Studio into the existing M365 services (e.g., Dataverse, Power Automate, etc.). * Design and build custom Copilot agents using Microsoft Copilot Studio. * Customize Copilot Studio for company-specific use cases (e.g.,...

Macerich As a member of the Information Technology department the Manager, Information Technology’s main function is to manage a team of engineers to oversee general infrastructure maintenance as well as vulnerability management, project execution, and incident triage to ensure a robust, secure, and efficient infrastructure that supports business operations. The Manager also ensures business needs are met through the implementation of technologies and associated processes. On a day-to-day basis the Manager works very closely with Macerich stakeholders to understand current issues and requested enhancements. These needs are analyzed, documented, and prioritized in conjunction with departmental power users. Solutions are then designed and delivered accordingly, in order to help achieve organizational goals. The Manager leads project teams through a predefined methodology that involves requirement definition, solution design, build and configure, solution test, deployment and...

E Source Job Details Position Type : Full Time Salary Range : $140,000.00 - $185,000.00 Salary/year Are you passionate about helping electric utilities prepare for and respond to major storms — keeping the grid resilient and communities powered? If so, we’d love to talk to you. We’re looking for a high-energy, detail-oriented Product Manager + Product Owner (PM/PO) to lead our flagship Storm Insights product, which helps electric utilities forecast, respond to, and recover from storms with greater speed and precision. This is a hands-on role for someone who can zoom out to set vision and strategy and zoom in to drive daily delivery — a rare opportunity to own both the “why” and the “how” for a product with critical operational impact. As the Storm Insights PM/PO, you will: Define and champion the product strategy and roadmap Drive cross-functional alignment and secure buy-in from leadership Translate roadmap priorities into actionable backlogs and detailed user...

Apex Systems Job#: 3014646 Job Description: SENIOR LEAD CONSULTANT (BUSINESS STRATEGY CONSULTANT) WHO WE ARE Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com . At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our team's well-being and recognize the importance of building strong...

Point B Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it-your success is our success. We start with the challenges you face, then partner to drive to what's right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you'll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today. JOB SUMMARY: The Senior Manager is a client-facing role that leads complex business and technical...