2 hr coordinator jobs found

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: The National Service Delivery Manageris responsible formanaging ArcticCare service agreements and application projects for post-implementation Clients. As the primary ArcticCare contact-both internally and externally-this person ensures the successful delivery of services across the full lifecycle of each agreement. This role owns the Client Executive Sponsor(s) relationship, managing expectations, overseeing contractual obligations, and driving strategic planning in line with the ArcticCare agreement. Regular communication with Executive Sponsor(s) ismaintainedthrough phone, email, virtual meetings, and on-site visits. The National Service Delivery Manager role resolves Client satisfaction escalations independently andfacilitatestechnical escalation whenrequired, with a continuous focus on long-term Client relationships and high satisfaction. Strong project management and Client relationship skills are...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: The Service Agreement Manager (SAM)is responsible forowning and managing the execution of client service agreements afterimplementationgo-live. This role ensures contractualcommitments,managed services delivery, SLAs, and operational expectations are executed consistently and as promised. The Service Agreement Manager serves as the operational translation layer between client needs and delivery execution, ensuring service health, risk management, and renewal readiness through performance. This is a senior individual contributor role focused on execution, accountability, and operational excellence, not sales or relationship ownership. Responsibilities: ESSENTIAL FUNCTIONS: Service Agreement Ownership and Accountability Own the post-go-live service agreement experience for assigned clients. Ensure all contractual commitments, service scope, SLAs, resourcing expectations, and milestones are delivered...