20 customer service associate jobs found

Capital One Manager, Project Management - Compliance & Ethics As a Manager level Business/Operations Project Manager in Capital One's Compliance and Ethics PMO, you will be a part of an organization that's dedicated to helping Capital One identify, manage and effectively mitigate Compliance and Ethics risk - for our customers, our communities and our associates. Day-to-day, as a Manager- Project Mgmt, you'll serve as the leader of results, communications and oversight for business-critical programs & projects having moderate to high complexity. From problem solving across departments and levels to facilitating meetings and developing project plans, you'll have a wide range of duties to keep progress moving forward. The ideal candidate can deliver in a challenging and fast-paced environment, as well as manage effectively through competing priorities within the larger organization. Additionally, the candidate needs to be skilled in managing stakeholder and customer...

Capital One Manager, Project Management - Compliance & Ethics As a Manager level Business/Operations Project Manager in Capital One's Compliance and Ethics PMO, you will be a part of an organization that's dedicated to helping Capital One identify, manage and effectively mitigate Compliance and Ethics risk - for our customers, our communities and our associates. Day-to-day, as a Manager- Project Mgmt, you'll serve as the leader of results, communications and oversight for business-critical programs & projects having moderate to high complexity. From problem solving across departments and levels to facilitating meetings and developing project plans, you'll have a wide range of duties to keep progress moving forward. The ideal candidate can deliver in a challenging and fast-paced environment, as well as manage effectively through competing priorities within the larger organization. Additionally, the candidate needs to be skilled in managing stakeholder and customer...

Capital One Manager, Product Management - Data Products Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. In this role, you will be a strategic leader focused on our data as a product. You will be responsible for defining the vision and roadmap for a best-in-class data platform that empowers data analysts, and business leaders to make data-driven decisions and build intelligent applications. We believe our investments in data-forward initiatives will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Capital One Product Framework In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human-Centered -...

Capital One Manager, Product Management - Data Products Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. In this role, you will be a strategic leader focused on our data as a product. You will be responsible for defining the vision and roadmap for a best-in-class data platform that empowers data analysts, and business leaders to make data-driven decisions and build intelligent applications. We believe our investments in data-forward initiatives will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Capital One Product Framework In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human-Centered -...

Capital One Manager, Product Management, Card Data Manager, Product Management (PXDP50) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The US Card Data team is responsible for sourcing, rationalizing, standardizing, and publishing well governed Credit Card data for analytical use cases within Capital One. Every credit decision, product strategy, policy and valuations use this data to acquire and manage customer accounts while supporting monitoring, governance, and forecasting. The team manages 500+ data flows, 30+ data tables to serve...

Capital One Manager, Product Management, Card Data Manager, Product Management (PXDP50) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The US Card Data team is responsible for sourcing, rationalizing, standardizing, and publishing well governed Credit Card data for analytical use cases within Capital One. Every credit decision, product strategy, policy and valuations use this data to acquire and manage customer accounts while supporting monitoring, governance, and forecasting. The team manages 500+ data flows, 30+ data tables to serve...

Capital One Senior Manager, Product Management-Multi-Tenant Platform Excellence (eCBR) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. The Opportunity: As eCBR scales from a single-tenant solution to a high-velocity, multi-tenant powerhouse, we are looking for a Senior Manager to lead our Platform Excellence Tower . This is a strategic leadership role designed for a product thinker who thrives at the intersection of complex systems architecture, data integrity, and enterprise-grade reliability. Your mission is to ensure that as we onboard diverse tenants, the...

Capital One Associate, Artificial Intelligence and Machine Learning Technical Risk - Enterprise Services Risk, Cyber Risk & Analysis The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. As an AI/ML Risk Guide supporting the Enterprise AI/ML Program, you will partner and support colleagues across product, design and tech to deliver results that have a direct impact on customer experience and implement risk solutions to ensure Capital One's continued stability and success. You should consider this role if you're someone who enjoys wearing multiple hats, fast paced environments, and collaborating across teams and disciplines throughout...

Capital One Associate, Artificial Intelligence and Machine Learning Technical Risk - Enterprise Services Risk, Cyber Risk & Analysis The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. As an AI/ML Risk Guide supporting the Enterprise AI/ML Program, you will partner and support colleagues across product, design and tech to deliver results that have a direct impact on customer experience and implement risk solutions to ensure Capital One's continued stability and success. You should consider this role if you're someone who enjoys wearing multiple hats, fast paced environments, and collaborating across teams and disciplines throughout...

Capital One Design Research Lead, Manager level Capital One's Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams' learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions. Role Overview As a Design Research leader in Premium Design, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio. You are well connected to and understand the tower's strategy and needs in...

Capital One Design Research Lead, Manager level Capital One's Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams' learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions. Role Overview As a Design Research leader in Premium Design, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio. You are well connected to and understand the tower's strategy and needs in...

Capital One Senior Manager - Learning & Knowledge Measurement & Technology Project Manager (Hybrid) The Card Shared Services Learning & Knowledge team is responsible for ensuring associates have the knowledge and skills needed to deliver Capital One's card servicing imperatives. In order to transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work we are seeking a Learning & Knowledge Measurement & Technology Senior Manager. The Senior Manager is a strategic leader responsible for redefining how we quantify the impact of learning and knowledge. In this high-impact role, you will be responsible for the end-to-end measurement strategy-connecting learning interventions and knowledge consumption directly to business outcomes like NPS, Resolution Rate, and Handle Time. Additionally, you will own the learning technology roadmap, identifying and implementing the next generation of...

Capital One Senior Manager - Learning & Knowledge Measurement & Technology Project Manager (Hybrid) The Card Shared Services Learning & Knowledge team is responsible for ensuring associates have the knowledge and skills needed to deliver Capital One's card servicing imperatives. In order to transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work we are seeking a Learning & Knowledge Measurement & Technology Senior Manager. The Senior Manager is a strategic leader responsible for redefining how we quantify the impact of learning and knowledge. In this high-impact role, you will be responsible for the end-to-end measurement strategy-connecting learning interventions and knowledge consumption directly to business outcomes like NPS, Resolution Rate, and Handle Time. Additionally, you will own the learning technology roadmap, identifying and implementing the next generation of...

Capital One Senior Associate, Brand Program Manager (Risk and Well-Managed) The Brand department works to make Capital One's products, services, and enterprise brand easy to recognize, remember and choose for our consumers. We do this with best in class evidence-based marketing strategy, research, executions, and creative. What keeps us at the top of our craft? The people. The Brand Horizontal Operations team, takes care of the talented people that desperately want to know "What's in your wallet?" We strive to create equitable access across the department whether it's through our world-class onboarding, well managed ecosystem for informed risk assessment decisions and our multi-billion dollar budget management. On top of that, we get the opportunity to design events and experiences that spotlight our culture and connect our talented associates. WHAT YOU'LL DO Provide process and program support for the Brand's Horizontal Operations team: Support Brand's Well...

Capital One Manager, Artificial Intelligence/Machine Learning (AIML) Risk Guide - Enterprise Services Risk The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. Technical Risk Managers are experienced and progressive individuals who operate within a highly collaborative team environment to deliver value-added risk management services to our business partners. You will have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. Responsibilities require partnering with a broad set of leaders and...

Capital One Manager, Artificial Intelligence/Machine Learning (AIML) Risk Guide - Enterprise Services Risk The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. Technical Risk Managers are experienced and progressive individuals who operate within a highly collaborative team environment to deliver value-added risk management services to our business partners. You will have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. Responsibilities require partnering with a broad set of leaders and...

Capital One Senior Associate, Brand Program Manager (Risk and Well-Managed) The Brand department works to make Capital One's products, services, and enterprise brand easy to recognize, remember and choose for our consumers. We do this with best in class evidence-based marketing strategy, research, executions, and creative. What keeps us at the top of our craft? The people. The Brand Horizontal Operations team, takes care of the talented people that desperately want to know "What's in your wallet?" We strive to create equitable access across the department whether it's through our world-class onboarding, well managed ecosystem for informed risk assessment decisions and our multi-billion dollar budget management. On top of that, we get the opportunity to design events and experiences that spotlight our culture and connect our talented associates. WHAT YOU'LL DO Provide process and program support for the Brand's Horizontal Operations team: Support Brand's Well...

Capital One Senior Manager, Data Science - Cash Flow Underwriting Data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making. As a Data Scientist at Capital One, you'll be part of a team that's leading the next wave of disruption at a whole new scale, using the latest in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial lives. Team Description We are looking for a highly skilled Data Scientist leader to lead our Cash Flow Underwriting Team. This role is centered on...

Apex Systems Job#: 8037 Job Description: DELIVERY - LEAD CONSULTANT Lead Consultant, Delivery Director WHO WE ARE Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com . At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our teams well-being and recognize the importance of building strong...

Apex Systems Job#: 3022148 Job Description: LEAD CONSULTANT (PROGRAM MANAGER) WHO WE ARE Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com . At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our team's well-being and recognize the importance of building strong relationships. That is why...