Mar 13, 2026
AIT - Arctic Information Technology, Inc
Overview:
JOB SUMMARY: The National Service Delivery Manageris responsible formanaging ArcticCare service agreements and application projects for post-implementation Clients. As the primary ArcticCare contact-both internally and externally-this person ensures the successful delivery of services across the full lifecycle of each agreement. This role owns the Client Executive Sponsor(s) relationship, managing expectations, overseeing contractual obligations, and driving strategic planning in line with the ArcticCare agreement. Regular communication with Executive Sponsor(s) ismaintainedthrough phone, email, virtual meetings, and on-site visits. The National Service Delivery Manager role resolves Client satisfaction escalations independently andfacilitatestechnical escalation whenrequired, with a continuous focus on long-term Client relationships and high satisfaction. Strong project management and Client relationship skills are...
Professional Diversity Network
Dallas, TX, USA
Full-Time
