7 service manager jobs found

Kaiser Permanente Please note, this position is designated as Flexible, which means at least part of the time each week the selected candidate will need to report to the assigned office in CA, CO, GA, HI, MD, OR, or WA. Job Summary: This senior technical/functional leader role is primarily responsible for defining product strategy, vision, and product roadmaps from ideation to launch for complex or high impact products, and making decisions on new products or enhancements to bring to market. This includes leading the development of product enhancements based on validated learnings, serving as an expert facilitator and consultant for product teams and diverse stakeholder groups across the organization, and partnering with operations teams and market stakeholders to support product adoption. This role is also responsible for leading and driving internal and external discovery for new and existing products, identifying best in class marketplace innovation, driving prototyping...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when requested by the Client Technology Manager. Responsibilities: ESSENTIAL FUNCTIONS: Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager Create...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: Providestechnical support to clientsbytroubleshootingapplications, systems access,hardware,software,and network related issues.Identifiesandresolves complex issuesor escalatesissuestothe End User Support TechnicianTier4or the Technical Account Manager.Documents and monitorsservice requeststo ensure that theissueresolution meets or exceeds the service level standardfor owned tickets as well as tickets owned by Tier 1 and 2 technicians.Providestrainingand coaching andacts asan escalation point for Tier 1and 2Support Technicians.Provides onsite technical support for clients. Responsibilities: ESSENTIAL FUNCTIONS: Provides troubleshooting and resolution forworkstation, server, and communicationssoftware and hardwareissues, including more advanced topics and situations. Provides onsite support for clients. Collaborates withother End User Support Technicians, Technical Account ManagersandClient Technology...

Systems Technology Forum, Ltd. ** Security Clearance Required Company Overview Systems Technology Forum LTD (STF) is an established industry partner with a passion for exceptional performance and an unwavering commitment to our clients. As a premier provider of management, engineering, information technology, and logistics services, STF is committed to delivering high-quality systems engineering, technical and professional support services that meet and exceed deliverable requirements. STF offers superior out-of-the-box solutions to end-to-end problems and customer-centric support to the United States Government, Military, Department of Defense (DoD), and other federal agencies. Job Summary Provides comprehensive program management oversight for all contractor and subcontractor personnel supporting a large Army C5ISR Program. Candidates will independently manage all contract activities, ensuring performance aligns with the Performance Work Statement and applicable...

Apex Systems, Inc. Job#: 3015493 Job Description: For immediate response, please send to [email protected] : Update WORD resume, desired hourly rate, and the best time to speak! Job Title: IT Service Delivery - MOC Technician Location : Anacostia - DC (Training/Clearance Read-On) and Ft. Meade, MD (Post Training) Duration: Long Term Contract (W2 Hourly) - Goes until July 2029 SHIFT AND LOCATIONS Training Schedule - Anacostia, MD Monday - Friday, 7:30 AM - 4:00 PM or 8:00 AM - 5:00 PM Clearance Read-On Schedule - Ft Meade, MD (Swing Space) Monday - Friday, 7:30 AM - 4:00 PM or 8:00 AM - 5:00 PM **Helping with Field Service Techs and training** Once Cleared - Ft. Meade, MD (Cleared Space) Shift: 12 Hour Shift - 3 days on, 4 days off. Times: TBD, prefers someone that is flexible to night MUST HAVES: Ability to obtain and maintain a TS/SCI CI Poly | 5+ years of experience | Security+ CE ( please send copy ) Strong...

Aledade We are seeking a highly skilled Salesforce technical developer to lead the design, development, and implementation of scalable and high-performance Salesforce solutions. This role is responsible for providing architectural guidance across all Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and custom applications built on the Salesforce Platform. The ideal candidate will possess extensive expertise in Salesforce architecture, integration patterns, data modeling, and system design, enabling effective alignment of Salesforce capabilities with business objectives. Collaboration with business stakeholders, cross-functional teams, and third-party partners is essential to ensure the optimization of the Salesforce platform for performance, security, and scalability.This role demands significant technical acumen and the ability to mentor and guide development teams towards excellence. Primary Duties This role will work directly with the...

Open Systems Technologies Corporation Open Systems Technologies Corporation is a leader in the government contracting marketplace, providing Enterprise Security and Cloud Computing solutions to support large organizations. Our capabilities include supplying federal government entities and private businesses with software development, scientific and engineering technical assistance, systems integration, and enterprise security. Since its founding in 1996, OST has been committed to delivering high-quality, best-in-class results that bring added value to our clients while investing in our employees’ futures by providing exciting projects to work on, and robust benefits to include technical training and certifications, relocation assistance and a 401K match with immediate vesting. Open Systems Technologies Corporation is seeking a Lead Penetration Tester to join a high-performing agile team using the Scaled Agile Framework ?SAFe? methodology. The selected candidate will work on a...