5 operations senior associate jobs found

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...

Biogen This position will work NIGHTS from 6 PM to 6 AM on a 2-2-3 rotation schedule About This Role The Senior Quality Associate I is responsible for contributing to key strategic, tactical, and operational aspects within Quality Assurance at the Biogen Research Triangle Park (RTP) Drug Product Parenteral Facility. Specifically, this role will have primary quality oversight of the following activities: (1) Shop floor support ensuring critical steps are executed according to batch record and procedural requirements, (2) Exceptions review and approval and (3) Respond to operational needs that require QA approval. WhatYou'llDo Ensures Product documentation and other documents supporting batch execution are compliant and determines acceptability for use in cGMP production activities and/or release of product for further processing and/or distribution Drives Exceptions to closure and ensures compliance with procedures and process including thorough documented...

First Horizon National Corporation Location: Raleigh, NC Weekly Schedule: Monday-Friday, 9am-5pm Job Description The Banking Application Architect delivers as a hands-on practitioner. You’ll find yourself delivering standards, patterns, and designs to First Horizon’s technology organization, as well as diligent engagement with those teams of developers implementing them! Your scope of influence will include but is not limited to stability, observability, portability, SDLC management, producing technical requirements and solution designs that align to business requirements. You will join the frontline in ensuring we can meet the bank’s business needs while producing a modern, digital stack. Primary Responsibilities Manages solution design from conception, through ARB, to delivery Primarily responsible for producing architecture documentation for digital banking applications as assigned and as projects and programs of work dictate Maintains First...

Fidelity Investments Job Description: Note: Fidelity will not provide immigration sponsorship for this position As a Senior Cybersecurity Analyst, you will play a critical role in managing vendor-related cybersecurity incidents and driving risk mitigation strategies across the enterprise. You will lead efforts to monitor, assess, and respond to vendor security events, while coordinating reporting initiatives and collaborating with internal stakeholders. This role requires a strong understanding of third-party risk, incident response, and vendor lifecycle management. The responsibilities of this team include: Monitor and assess changing vendor risk profiles between review cycles and take appropriate action Coordinate with internal teams and external vendors to ensure timely and effective incident response Develop and deliver reporting packages in collaboration with ECS Product Lines and other stakeholders Apply cybersecurity principles to evaluate vendor...

American Tower Corporation The Team We are seeking a Data Center Site Technician III to join American Tower's U.S. Tower division's Data Center Operations team. The team is responsible for remote monitoring and operational support at the data center facility to maintain mission critical systems' uptime, security, and delivery of exceptional customer service. You will be a crucial team member to drive customer satisfaction through both remote systems management and on-site technical support. What You Can Offer Us Assist with the data center's operational integrity, security, and regulatory compliance through use of strong telecommunications, mechanical, electrical, life safety systems, and data center operating procedures knowledge. Be responsible for wide ranging, multi-disciplinary day-to-day data center operations including facilities and telecommunication infrastructure, performed both remotely through monitoring systems and on-site when deployed to customer...