6 operations jobs found

Mphasis Corporation Job Title: New Relic / ServiceNow Engineer - SQL Monitoring (3-6 Contract) Position Summary We're seeking a focused New Relic / ServiceNow Engineer to design, build and operate a robust SQL Server monitoring solution in New Relic, replacing the current SCOM-based approach. This role will deliver accurate, timely incidents and telemetry into ServiceNow to enable efficient Operations DBA workflows, historical analytics, root-cause investigations, and management scorecards. The initial project is SQL-only and targets delivery within ~3 months with appropriate resources. Key Responsibilities Design and implement end-to-end SQL Server monitoring in New Relic, including s, dashboards, and synthetic checks as required. Integrate New Relic s/events with ServiceNow to create high-quality incidents with correct CI association, priority, enrichment, and routing. Capture and deliver monitoring data that supports Operations DBA efficiency, historical...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary We are looking for a hands-on AI Solutions Architect with deep expertise in CCaaS solutions and AI-driven technologies. This role is responsible for both designing and delivering...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Director, Web Engineering Indianapolis, Raleigh, or Remote US About the Role Genesys is seeking a hands-on, strategic Director to lead our Global Web Engineering team-leading the platforms and engineering...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Principal PS Consultant Summary: In this role, you'll work closely with customers to build and deliver contact center and customer experience solutions and services based on Genesys cloud and other...

Mphasis Corporation Product Manager Job Description We are looking for a candidate experienced in Product Management to develop and sustain products through the end-to-end product lifecycle. This person will work with our senior technologists, architects and customers to identify products that are complementary to and/or fill a gap in the customers IP portfolio and build a business case for adding the Partner product to the roadmap. You will lead engagements with Partners and internal stakeholders to define and position the product offering within the customers portfolio of products. Primary focus is leveraging Partner products to accelerate growth of customers IP portfolio. Teamwork skills are essential as you will work closely with extended cross-functional teams to launch the product offering through new product introduction governance process. Responsibilities: Leads and drives the end-to-end strategy and operational product roadmap for one or more products....

Mphasis Corporation Job Description About this role: Client is seeking a Senior Software Engineer within the Application and Cloud Transformation (ACT) team. The Application and Cloud Transformation (ACT) team is responsible for delivery of enterprise class platforms and services to stakeholders across the firm, with a deliberate focus on enabling and delivering a cloud native strategy. Our mission is to deliver stable, secure, scalable, OpenShift Container Platform (PaaS) based technologies and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our customers. This role will provide technical knowledge around OpenShift Container platforms, environments, and emerging services to the Cloud PO / PaaS APO (US) with team members and partners to effectively partner with business stakeholders and drive the requirements gathering, strategy, roadmap, and backlog prioritization to deliver next generation hosting environments to...