4 customer support engineer jobs found

Fidelity Investments Job Description: Principal Machine Learning Ops Engineer As a Principal Machine Learning Ops Engineer within the Enterprise Data Science Platform team, you will create frameworks to support large-scale ML infrastructure and pipelines, including tools for the containerization and deployment of ML models. Collaborating with Data Scientists, you will develop advanced analytics and machine learning platforms to enable the prediction and optimization of models. You will extend existing ML platforms for scaling model training and deployment, and partner with various business and engineering teams to drive the adoption and integration of model outputs. This role is essential in leveraging Data Science to deliver exceptional customer experiences in financial services. The Team The enterprise data science platform (part of the Fidelity Data Architecture team in the Enterprise Technology BU) is focused on delivering AI/ML solutions for the organization. As...

American Tower Corporation The Team We are seeking a Senior Cybersecurity Engineer to join American Tower's Information Security team. The team protects the confidentiality, integrity, and availability of data and systems in core systems and platforms. As a Senior Cybersecurity Engineer, your daily responsibilities revolve around vigilantly monitoring all security activities on the company's network and overseeing the robust security infrastructure that facilitates these operations. Working in tandem with a team of cybersecurity engineers, you will spearhead efforts to prevent and remediate cybersecurity incidents through continuous optimization of policies and rules. As a senior technical member of the team, you'll play a crucial role in fostering cross-functional partnerships, particularly with the IT department and product groups. You will provide robust support and implement stringent security measures across global platforms, ensuring that solutions remain fortified...

Systems Technology Forum, Ltd. ** Security Clearance Required Company Overview Systems Technology Forum LTD (STF) is an established industry partner with a passion for exceptional performance and an unwavering commitment to our clients. As a premier provider of management, engineering, information technology, and logistics services, STF is committed to delivering high-quality systems engineering, technical and professional support services that meet and exceed deliverable requirements. STF offers superior out-of-the-box solutions to end-to-end problems and customer-centric support to the United States Government, Military, Department of Defense (DoD), and other federal agencies. Job Summary Acts as a technical teammate that is an essential part of every Electronic Security System (ESS) and Mass Notification System (MNS) project executed by the company. Ensures technical accuracy is applied to all phases of a project. Works closely with the company’s Engineering...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...