3 customer service associate jobs found

Mphasis Corporation Job Description Overview: We are seeking a highly analytical and collaborative Technical Product Analyst to lead product development through deep requirement analysis, stakeholder engagement, and agile execution. This role will serve as a subject matter expert (SME), supporting the full product lifecycle from ideation, design & development, interface specification to production support and continuous improvement. Top 5 Must Have Skillsets: 1. Requirements Gathering, Requirements Feasibility Analysis, Agile/SCRUM 2. Product Technical Roadmap, System Design, Delivery 3. Testing & Validation, Support & Maintenance, Documentation, Coordination 4. Analytical thinking, Communication and interpersonal skills 5. Proficient in API, Data Integrations, databases, software development, and business processes Qualifications: Minimum 5 years of experience as a Technical Business/System Analyst. Minimum 5 years of experience leading and...

Mphasis Corporation Role Title: Salesforce Business Analyst Location/On-Site Requirement: Atlanta Georgia 2-3 days in office/week Position Overview: Our Senior Business Analyst (SBA) is an individual contributor position and key contributor on a project team responsible guiding customers through the implementation of Salesforce solutions using Silverline's agile methodology. The SBA will engage customer stakeholders to understand desired business outcomes and define success criteria. You will also articulate to customer stakeholders the value of recommended solutions and approach. This role is vital to our project and customer success. Primary Responsibilities: Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements Synthesize requirements to create clear and comprehensive user stories and solution design documentation Perform fit-gap analysis...

Mphasis Corporation Job Description Location: Alpharetta / New York Job Summary - We are seeking Junior AI/ML Developer. The ideal candidate will have expertise in AI / ML designing, developing, and deploying machine learning models and algorithms to solve problems and enhance products. Key Responsibilities: Model Development: Design and develop machine learning models and algorithms to address specific business needs and challenges Documentation: Maintain thorough documentation of AI/ML models, experiments, and processes to ensure replicability and knowledge sharing. Data Analysis: Analyze datasets to extract actionable insights and identify patterns. Required skills and qualifications: Bachelor's degree in computer science, Information technology or equivalent professional experience Python TensorFlow/PyTorch basics Understanding of ML algorithms DB2 Rest APIs Basic DevOps (CI/CD) CoPilot Preferred skills and qualifications:...