3 customer operations jobs found

Fidelity Investments Job Description: The Role The Enterprise Infrastructure & Operations IT Business Resiliency & Controls team is looking for an analytical, experienced strategic IT Audit and Control Business Resiliency Principal Analyst to support large-scale resiliency, audit oversight, and IT control projects. This role is a key contributor to the IT Controls and Business Resiliency function and requires excellent problem-solving and influencing skills as well as a strong background in risk and technology. This role operates in a fast-paced environment and is responsible for IT Disaster Recovery Testing & planning and for leading the execution of collecting and reviewing audit evidence and leading audit and resiliency strategy consistent with industry standards and firm initiatives. This program leader prepares data and presents visual presentations and reports to senior executives to assist with making data driven decisions. This role is passionate...

Fidelity Investments Job Description: Do you want to join a dynamic digital marketing team with a passion for utilizing personalized data and email channel expertise to deepen the relationship with millions of our customers, evolve operational processes and implement new MarTech capabilities? Are you looking for an empowered opportunity to hone your development, analytical, strategic, creative, collaboration and leadership skills while managing multiple projects with attention to details and deadlines? If so, look no further! Maybe we are made for each other! The Expertise We're Looking For Multiple years of Advanced Front-End HTML and CSS coding experience, specifically in Email Email service platform provider (ESP) knowledge, systems, information technology a plus (specifically Salesforce Marketing Cloud, Salesforce Sales Cloud, Adobe Target) Experience with one or more of the following areas: digital production, MarTech, marketing, and/or creative highly...

Fidelity Investments Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Do you want to join a team focused on developing Next-Gen capabilities in Technology Risk? The Enterprise Technology Risk group is seeking a passionate, driven and experienced professional to lead the Technology Risk Controls CoE team . This role is responsible for overseeing control management and control testing activities, including test execution, reporting, and control design and optimization. This strategic role will require strategic networking and relationship management skills to collaborate with various business units and risk teams, as well as a strong strategic mindset to develop and execute a control testing automation strategy. Additionally, keeping the team motivated and on track to meet program testing commitments is critical. Additional responsibilities include: Providing technical direction and professional guidance to...