4 continuous improvement manager jobs found

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...

Apex Systems, Inc. Job#: 3014728 Job Description: Job ID: 3014728 Type: 12 month contract to start Location: Houston, TX 77046 Schedule: Onsite Tuesday-Thursday. Remote Monday and Fridays Job Description: Primarily responsible for managing and administering in house product and workflows. Experinece with programming in Python within AWS Glue. Overseeing legacy integrations that are currently being managed by offshore resources; legacy integrations built in SSIS - would be a nice to have skill. Offshore team is still primarily managing these, but this Engineer will work closely with them. Data sources are primarily on-prem, SQL, Oracle and SAP moving into AWS data lake. The ODAP tool generates a customized pipeline (Python/Glue) to bring data from source to data lake. Largely transactional data movements right now, but moving toward more real time/near real. Skills in real-time pipeline development would be the ideal profile to help with some of these...

Lincoln Property Company The Technical Lead - Oracle Fusion & Integrations is a mission-critical leadership role responsible for the successful implementation, stabilization, and optimization of Lincoln Property Company's Oracle Fusion environment and related financial systems. This role requires a highly skilled, hands-on technical leader who can seamlessly balance strategic vision with tactical execution . The ideal candidate will not only drive the overall program but also possess the ability to roll up their sleeves , solve complex technical challenges, and explain solutions clearly to both technical and non-technical stakeholders. In addition to leading the Oracle Fusion implementation, this person will be responsible for building a comprehensive Master Data Program , ensuring data accuracy and governance, and overseeing the development of Oracle Analytics for advanced financial reporting and insights. Candidates with strong data architecture expertise...

The Federation of State Medical Boards is in search of a proficient Zendesk System Administrator to oversee, maintain, and enhance our Zendesk platform. This role will involve ensuring that the system is appropriately configured to address the requirements of the organization’s business units, as well as identifying opportunities to streamline processes and enhance the overall customer experience. The ideal candidate will possess robust technical expertise in Zendesk, with demonstrated capabilities in managing workflows, integrations, and reporting effectively. Key Responsibilities: Zendesk System Administration: Manage and configure Zendesk Support, Chat, Talk, and other related products. Customize workflows, ticketing rules, automations, macros, triggers, and SLAs. Create and maintain user roles, groups, and permissions within Zendesk. Implement and manage integrations with other applications. Platform Optimization: Continuously optimize the Zendesk...