30 customer service jobs found in Newark, NJ

Capital One Senior Manager, Product Management - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Customer Services & Strategy team of US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing, aiming to build trust and personalized, empathetic service. Senior Managers at Capital One are the first level of People Leadership, and vital to leading our teams and overall product...

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Manager, IAM Engineering plays an important role in the organization by performing several activities related to the company’s Information Technology functions. The role is primarily responsible, under limited to intermittent supervision, for overseeing the suite of services that provision and authenticate identities used by employees, borrowers, and machines. Partner with IAM, Security, Governance and DevOps teams to reduce risk, limit manual efforts, and improve the consistency and scalability of IAM workloads. Manage a team of engineers in the identity access management space; ensure that their time...

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary Guild Mortgage is seeking a highly motivated and experienced Senior QA Automation Engineer to contribute to our quality assurance efforts across various mortgage technology systems. This role will focus on driving the development and execution of comprehensive test automation strategies, ensuring the delivery of high-quality software solutions. The ideal candidate will possess a strong technical background and a deep understanding of the mortgage industry. Compensation This role is an exempt position with a targeted salary range of $94,000 - $136,000 annually. Compensation at Guild is influenced by...

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary Partner with IAM, Security, and DevOps teams to build and enhance automation and Infrastructure as Code for Identity Access Management needs. Work to reduce risk, limit manual efforts, and improve the consistency and scalability of IAM workloads. Ensure separation of duties between teams and how IAM automations are leveraged. Compensation This role is an exempt position with a targeted salary range of $94,000 - $136,000 annually. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience,...

Hasi About HASI HASI is an investor in sustainable infrastructure assets advancing the energy transition. With more than $15 billion in managed assets, our investments are diversified across multiple asset classes, including utility-scale solar, storage, and onshore wind; distributed solar and storage; RNG; and energy efficiency. We combine deep expertise in energy markets and financial structuring with long-standing programmatic client partnerships to deliver superior risk-adjusted returns and measurable environmental benefits. HA Sustainable Infrastructure Capital, Inc. is listed on the New York Stock Exchange (Ticker: HASI). For more information, please visit hasi.com . Position Summary The Service Desk Analyst serves as the initial point of contact for IT and customer support, ensuring proper operation of workstations, endpoints, and critical audio/visual (A/V) systems-including Crestron, Poly, Zoom, and Microsoft Teams room technologies. They address a wide variety of...

Apex Systems, Inc. Job#: 3025281 Job Description: Client: Financial Services Team: TBA Job Title: Java Dev Location: Zone 1 - NY, NJ, Charlotte (onsite 3 days/week) Contract Length: 12month contract (high likelihood of extension or FTE conversion) Pay Rate: $90 - $96 Top Requirements: 5+ years Specialty Software Engineering experience , or equivalent via work, consulting, military, or education. Strong, handson Java development experience (modern versions + frameworks). Ability to design and implement highvolume, distributed, realtime data processing systems . Experience with API development, backend architecture, data processing , and system design. Comfort working with AI-enabled development tools , especially GitHub Copilot (1-2 years expected). Strong software engineering fundamentals, including data structures and system design. Plusses: Automation testing experience (Java test frameworks, Selenium, Cucumber, Python)....

Apex Systems, Inc. Job#: 3025076 Job Description: ServiceNow Architect Location: Pennington, New Jersey (Hybrid) Employment Type: Contract Duration: 12 months Role Overview As a ServiceNow Solutions Architect, you will lead the assessment of existing vulnerability remediation tools, processes, and support capabilities. Your responsibility will include defining requirements and architecting solutions for translating these capabilities into the ServiceNow Platform. This role requires strong communication skills and the ability to train team members on ServiceNow functionalities. Key Responsibilities Lead the effort to assess existing vulnerability remediation tools and processes. Define requirements and architect solutions for implementation within the ServiceNow Platform. Assess existing vulnerability business processes, tools, and applications to develop business rules for ServiceNow configuration. Analyze current vulnerability application features and...

Creative Circle a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } This role supports a fast-paced retail operations and technology organization focused on launching and managing innovative physical retail experiences. The Project Manager will oversee complex, cross-functional initiatives that impact the operational and technical foundation of retail stores. This position requires strong executional ability, comfort with ambiguity, and the capability to translate between technical and non-technical partners while driving projects from initiation through completion. The Basics Duration: 12 months (contract) Hours: 40 hours per week Location: Hybrid in Burlingame, CA, New York, NY, Menlo Park, CA, or Los Angeles, CA Top Three Required Qualifications 5+ years of project or program management experience within a direct-to-consumer consumer electronics retailer, manufacturer, technology company, or...

Creative Circle IT Project Manager (Hybrid, NYC) Overview of the Role Our well known beauty client is seeking an IT Project Manager to support a large-scale brand acquisition initiative. This role oversees project planning, cross-functional coordination, timeline and scope management, and executive-level communication. The ideal candidate brings strong ServiceNow expertise, proven project management experience, and the ability to work across technical and business teams in a fast-paced, matrixed environment. The Basics Duration: 40 hours per week freelance assignment, through end of 2026. Location: Hybrid; onsite work required in NYC office Top 3 Required Qualifications High proficiency in ServiceNOW (timeline creation, management, Demand/ticket creation) Strong communication skills, including the ability to support presentations to senior leadership Advanced proficiency in Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint) Other Qualifications 5+...

Capital One Senior Data Engineer (AWS, Spark, Python, SQL) Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We are seeking Data Engineers who are passionate about marrying data with emerging technologies. As a Capital One Data Engineer, you'll have the opportunity to be on the forefront of driving a major transformation within Capital One. What You'll Do: Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies Work with a team of developers with deep experience in machine learning, distributed microservices, and full stack systems Utilize programming languages like Java, Scala,...

Capital One Manager, Product Management- Card Intelligence Are you passionate about leveraging cutting-edge machine learning solutions to drive innovation in the financial services industry? Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. About the Team In Card Intelligence, we're using Machine Learning (ML), including Generative AI, to build the future of how we work with our customers across the entire customer lifecycle. As a key player in our Card Machine Learning division, you'll collaborate with talented data scientists and engineers to develop and deploy predictive ML and Generative AI models to help support our fraud prevention teams. You'll do this by: Working across teams to build products that enable seamless and scalable anti-fraud models, influence strategic decisions, and contribute...

Capital One Applied Researcher II (AI Foundations) Overview: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The AI Foundations team is at the center of bringing our vision for AI at...

Mphasis Corporation Job Titl Job Title: Software DeveloperDesignation: Delivery Project Lead Location: Mph- Client Site, New York, US Job Summary: We are seeking an experienced .NET Lead to architect, design, and lead the development of enterprise applications. This role requires strong leadership, technical expertise, and experience in building scalable services that integrate with CRM, Power BI, and reporting platforms. The ideal candidate should have a deep understanding of backend development, API integrations, and SQL database management while ensuring best practices in software development. Responsibilities: Lead and mentor a team of developers to deliver high-quality software solutions. Architect, design, and implement scalable and secure .NET-based applications. Collaborate with business stakeholders to gather requirements and translate them into technical solutions. Develop and optimize services that integrate with CRM, Power BI, and...

Mphasis Corporation Job Title: Solutions Architect Designation: Solutions Architect Location: Mph- Client Site, Charlotte NC Job Summary: We are seeking a highly skilled Solutions Architect with a strong foundation in Enterprise Architecture to join our team. The ideal candidate will be responsible for designing and implementing robust architectural solutions that align with business objectives and enhance operational efficiency. This role requires a deep understanding of enterprise-level systems and the ability to communicate effectively with stakeholders at all levels. Responsibilities: Develop and maintain enterprise architecture frameworks that support the organization's strategic goals. Collaborate with cross-functional teams to gather requirements and translate them into architectural designs. Evaluate and recommend technologies and tools that align with the enterprise architecture strategy. Design scalable and secure solutions that meet business needs...

Mphasis Corporation Senior Developer for Onsite Job Summary Seeking an experienced Life and Annuity Senior Developer to work in Ingenium migration project. This role requires a deep understanding of the life insurance and annuity industry , excellent Ingenium skills and conversion experience. Years of experience needed are around 8 to 10 Years of experience Job Responsibilities Must have experience in Life Admin Systems Life Insurance, Annuity products Collaborate with stakeholders to gather and analyze business requirements for the migration of Plan, Rates and Policies from Legacy applications. Develop and maintain data mapping and data lineage documentation to ensure accurate data migration. Ability to analyze data in Mainframe based application. Prepare and execute SQL scripts for data extraction, transformation, and loading ETL processes. Ensure data integrity and quality throughout the migration process. Provide expertise in Life...

Mphasis Corporation Job Title: Program ManagerDesignation: Program Manager Location: Columbus, Ohio, US Job Summary: We are seeking a highly skilled Program Manager with a strong background in Account Delivery Management to oversee and drive project initiatives at our client site in New York. The ideal candidate will be responsible for ensuring the successful delivery of projects while maintaining high levels of client satisfaction. This role requires a strategic thinker with excellent communication skills and the ability to manage multiple stakeholders effectively. Responsibilities: Lead and manage project delivery from initiation to closure, ensuring alignment with client expectations and organizational goals. Develop and maintain strong relationships with clients, acting as the primary point of contact for all project-related communications. Engage with customer in deep technical discussions to understand client roadmap and assist them with suggesting technical...

Mphasis Corporation Job Title: Business AnalystDesignation: Project Manager Location: Mph- Client Site, Dallas, US Job Summary: We are seeking a highly skilled Business Analyst with a strong background in Java MicroServices Development to join our dynamic team. The ideal candidate will possess a deep understanding of Banking Trading terminology and will work closely with the Product Owner (PO) to deliver high-quality solutions. This role requires the ability to step into a Scrum Master (SM) position when necessary and to manage projects effectively as a Technical Project Manager. A solid understanding of Agile methodologies and relevant technologies is essential for success in this role. Responsibilities: Collaborate with stakeholders to gather and analyze business requirements, ensuring alignment with project goals. Utilize strong Java MicroServices Development skills to contribute to the design and implementation of technical solutions. Work closely with the...

Mphasis Corporation Job Title: Data EngineerDesignation: Contractor-05 Location: Mph- Client Site, Charlotte, US Job Summary: We are seeking a skilled Data Engineer with a strong foundation in Data Modeling and Data Engineering principles. The ideal candidate will possess expertise in PL/SQL stored procedures and have substantial experience with Oracle databases. This role is critical in ensuring the integrity, efficiency, and accessibility of our data systems, enabling data-driven decision-making across the organization. Responsibilities: Design, develop, and maintain robust data models that support business requirements and analytics initiatives. Implement and optimize data pipelines to ensure seamless data flow and transformation. Write and maintain PL/SQL stored procedures to facilitate data manipulation and retrieval. Collaborate with cross-functional teams to gather data requirements and translate them into technical specifications. Monitor and...

Mphasis Corporation Salesfo Salesforce Revenue Cloud Solution Architect - Media Industry Focus Position Overview: The Solution Architect plays a critical role in shaping and delivering end-to-end Salesforce solutions with strong emphasis on Revenue Cloud (CPQ, Billing, Subscription Management) and Media & Entertainment industry needs. Primary Responsibilities: * Lead design and implementation of Salesforce Revenue Cloud solutions. * Guide Media clients in ad sales, digital subscriptions, and content licensing workflows. * Conduct Revenue Cloud-focused fit-gap analysis. * Architect scalable CPQ/Billing/subscription lifecycle solutions. * Produce solution design and technical documentation. * Lead Build/Test/Review cycles. * Deliver end-user and admin training. Revenue Cloud Expertise (CPQ, Billing & Subscription Management): * Advanced CPQ configuration, pricing rules, guided selling. * Salesforce Billing processes including invoicing and...

Mphasis Corporation Job Description Location: Alpharetta / New York Job Summary - We are seeking Mid-Level AI/ML Engineer. The ideal candidate will have expertise in AI / ML designing, developing, and deploying machine learning models and algorithms to solve complex problems and enhance products. Key Responsibilities: Model Development: Design and develop machine learning models and algorithms to address specific business needs and challenges. Data Analysis: Analyze large and complex datasets to extract actionable insights and identify patterns. Collaboration: Work closely with data scientists, software engineers, and cross-functional teams to integrate models into production systems. Documentation: Maintain thorough documentation of AI/ML models, experiments, and processes to ensure replicability and knowledge sharing. Required skills and qualifications: Bachelor's degree in computer science, Information technology or equivalent professional...