86 operations senior associate jobs found

New York Life Insurance Company Location Designation: Hybrid - 3 days per quarter As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success. Role Summary New York Life is standing up a repeatable, automation-first Disaster Recovery (DR) operating model to ensure we can sustain a Minimum Viable Company (MVC) and recover priority services within 48 hours. As the DR Recovery Lead (IT Ops), you will be the single-threaded owner for day-to-day DR operations-driving orchestration execution, maintaining infra/app runbooks, coordinating cross-tech teams and vendors, and ensuring audit-ready evidence for quarterly exercises and an annual...

Macerich As a member of the Information Technology department the Manager, Information Technology’s main function is to manage a team of engineers to oversee general infrastructure maintenance as well as vulnerability management, project execution, and incident triage to ensure a robust, secure, and efficient infrastructure that supports business operations. The Manager also ensures business needs are met through the implementation of technologies and associated processes. On a day-to-day basis the Manager works very closely with Macerich stakeholders to understand current issues and requested enhancements. These needs are analyzed, documented, and prioritized in conjunction with departmental power users. Solutions are then designed and delivered accordingly, in order to help achieve organizational goals. The Manager leads project teams through a predefined methodology that involves requirement definition, solution design, build and configure, solution test, deployment and...

Goodwin Procter Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best...

Goodwin Procter Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best...

Goodwin Procter Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...

Fidelity Investments Job Description: The Role Build a data platform to support Asset Management's Data Services and Analytics Group supporting Compliance , Risk and Business Operations. We are looking for an associate with expertise and experience in designing and developing database solutions. The role involves continuous collaboration with partners, iterative understanding of requirements, following Fidelity best practices / methodologies, thorough understanding of the technology roadmap, advancement to design / development process and providing support. The role also includes partner expectation management, technical expertise around design and analysis and development process management The Value You Deliver Technical expertise in building our next generation data platform on AWS Building quality solutions that align with the technology blueprint and best practices to solve business problems by driving design, development, and ongoing support. Work with our...

Biogen This position will work NIGHTS from 6 PM to 6 AM on a 2-2-3 rotation schedule About This Role The Senior Quality Associate I is responsible for contributing to key strategic, tactical, and operational aspects within Quality Assurance at the Biogen Research Triangle Park (RTP) Drug Product Parenteral Facility. Specifically, this role will have primary quality oversight of the following activities: (1) Shop floor support ensuring critical steps are executed according to batch record and procedural requirements, (2) Exceptions review and approval and (3) Respond to operational needs that require QA approval. WhatYou'llDo Ensures Product documentation and other documents supporting batch execution are compliant and determines acceptability for use in cGMP production activities and/or release of product for further processing and/or distribution Drives Exceptions to closure and ensures compliance with procedures and process including thorough documented...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Senior Systems Administrator in the Technology Innovation Department (TID) will help configure, manage, and maintain the technology systems that are at the core of the bus service we deliver to our riders. These systems include vendor-provided hardware and software, such as the on-vehicle bus dispatch system. The Senior Systems Administrator will use transit-specific tools (e.g., TransitMaster, Samsara, HASTUS) and general...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Technology Innovation Department's (TID) Senior UX Designer will plan and execute design and research strategy for a rider-facing or front-line worker facing product. They translate user experience research and business requirements into organized, thoughtful, and delightful software experiences. UX Designers in TID are part of the UX Research and Design team - a cross-functional group reporting to the Sr. Director of UX Research...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Senior Technical Product Manager in the Technology Innovation Department plays a pivotal role within the product development team, collaborating closely with the UX Research and Design, Content, Engineering and Program team members assigned to each program. Together, they strive to uphold technical product excellence in civic technology, operating within the specific constraints of the MBTA. Duties & Responsibilities The...

Point B Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it-your success is our success. We start with the challenges you face, then partner to drive to what's right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you'll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today. JOB SUMMARY: The Associate is an onsite client-facing role that supports Point B by leading small...

Alkermes, Inc. Summary This function is responsible for supporting the daily activities related to the investigations of product complaints. Functions include investigating, batch record review, discrepancy identification, logbook review, and TrackWise Digital trending. This function manages events with Senior Associate for approval of the complaint records. The position will perform general QA work, using their ability as a skilled contributor in completing tasks where judgement is required in resolving problems and making recommendations. Works on problems of a diverse scope where analysis and problem solving is required. Receives general oversight and guidance on approaches to complete project related tasks. Applies job related skills and understanding of policies and standards in completing tasks. Essential Functions Authority to approve written procedures and other documents Develop Standard Operating Procedures and other quality related documents....

Point B Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it-your success is our success. We start with the challenges you face, then partner to drive to what's right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you'll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today. JOB SUMMARY: Associates in Point B's Intelligent Operations - Automation & Modeling capability help...

New York Life Insurance Company Location Designation: Hybrid - 3 days per week The Data Governance Engineer plays a key role in advancing New York Life's data governance initiatives. This individual contributor role focuses on the operational design and execution of metadata cataloging, lineage harvesting, governance workflows and technical integrations using platforms such as Atlan , and Unity Catalog . Working closely with data governance analysts, product managers, and technology teams, the data governance engineer enhances data discoverability, quality, and compliance across the enterprise; supporting New York Life's Data Strategy and enabling timely, data-driven decisions built on trusted information. What You'll Do : Curate and maintain glossaries, taxonomies, and metadata for business and technical assets. Design and implement governance workflows (e.g., stewardship approvals, certifications, data access protocols). Support PII/PHI classification,...