386 customer service jobs found

Capital One Senior Manager, Product Management - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Customer Services & Strategy team of US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing, aiming to build trust and personalized, empathetic service. Senior Managers at Capital One are the first level of People Leadership, and vital to leading our teams and overall product...

Capital One Senior Manager, Product Management - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Customer Services & Strategy team of US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing, aiming to build trust and personalized, empathetic service. Senior Managers at Capital One are the first level of People Leadership, and vital to leading our teams and overall product...

Capital One Senior Manager, Product Management - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Customer Services & Strategy team of US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing, aiming to build trust and personalized, empathetic service. Senior Managers at Capital One are the first level of People Leadership, and vital to leading our teams and overall product...

Capital One Senior Manager, Product Management - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Customer Services & Strategy team of US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing, aiming to build trust and personalized, empathetic service. Senior Managers at Capital One are the first level of People Leadership, and vital to leading our teams and overall product...

Capital One Senior Manager, Product Management - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Customer Services & Strategy team of US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing, aiming to build trust and personalized, empathetic service. Senior Managers at Capital One are the first level of People Leadership, and vital to leading our teams and overall product...

Apex Systems, Inc. Job#: 3025296 Job Description: Senior Software Engineer (Hybrid - Nashville, TN) Contract (Green Badge) | 7 months | 40 hours/week | No OT/Weekends Overview We are seeking a Senior Software Engineer to join a high-impact engineering team supporting a mission-critical real-time log analysis / log intelligence platform . This system operates at extreme scale ( ~20TB/min , ingesting from ~9,000 sources ) and requires exceptional attention to stability, correctness, and performance. The engineer will work closely with the team lead to safely enhance a ~20-year legacy codebase while also supporting design and implementation of new streaming capabilities. Responsibilities Enhance and maintain a high-throughput, low-latency real-time analytics platform with strict SLAs. Dive into and improve a mature legacy codebase (limited documentation / high complexity), implementing safe changes with strong risk awareness. Contribute to new...

Apex Systems, Inc. Job#: 3023080 Job Description: JOB TITLE: Project/Program Manager V DURATION: 8 MONTHS LOCATION: ONSITE IN REDMOND WA PAY RATE: $80-90 HOURLY Job Description: Responsible for the coordination and completion of project/program. Oversees all aspects of projects/program. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project/program. Prepares reports for upper management regarding status of project/program. May require a bachelor's degree and at least 7 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Working with stakeholder teams like electrical engineering,...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Principal PS Consultant Summary: In this role, you'll work closely with customers to build and deliver contact center and customer experience solutions and services based on Genesys cloud and other...

Apex Systems, Inc. Job#: 3024999 Job Description: The Data Scientist level 4 is the organization's senior-most technical authority for enterprise AI and advanced analytics, responsible for defining long-term vision, shaping enterprise-wide data science strategy, and driving transformative, cross-functional initiatives. This role leads large-scale data-driven transformations, establishes governance and responsible AI frameworks, advises executive leadership on strategic opportunities, builds and mentors high-performing teams, represents the organization in industry forums, and evaluates emerging technologies to guide innovation pipelines. Candidates should hold an advanced degree-preferably a PhD-with 15+ years of progressive data science and AI leadership, master-level proficiency in Python or R, a strong track record of enterprise-level impact, deep expertise across multiple AI domains, and experience influencing C-suite strategy. Preferred qualifications include...

Apex Systems, Inc. Job#: 3025248 Job Description: Application Programmer III Location: Chandler, Arizona (On-site) Employment Type: Contract Duration: 12 months Role Overview An experienced database developer is sought to join the Lifecycle Automation and Tools team. This role is responsible for building and designing capabilities on applications that support the organization. This position will contribute to the WTSM project, focusing on next-generation Windows endpoint management. Key Responsibilities Write clean, scalable code using .NET programming languages. Contribute to story refinement, requirements definition, and story estimation. Collaborate with Business Analysts and Project Managers to build requirements and project plans. Code solutions and perform unit testing to deliver requirements according to acceptance criteria. Assist the team with resolving technical complexities. Contribute to test suites, analyze test reports, and triage any...

Apex Systems, Inc. Job#: 3025094 Job Description: Informatica Admin-- Remote-US based only Peraton Team Supports a multitude of apps for the business Informatica - migration into the cloud Top 5-powercenter, informatica data quality, automation, systems integration, file transfer tool experience, ITIL experience, Communication is HUGE for this role (comms with Informatica customer and community) Experience providing oncall support, workload adjustments within Informatica Team is looking for ADMINs not informatica developers due to the work & support needed Should be able to understand the current informatica (9.2) upgrading to 10.5, data center (holistic understanding) Leadership experience Support docs for oncall tasks Incident management change management Proper communication upwards-they will be having tough conversations with the customer (change management or incident management), someone who can explain clearly and communication...

Apex Systems, Inc. Job#: 3025306 Job Description: Seeking multiple mid level Systems Engineers for an opportunity at our client in Berkeley, MO. Please email your resume to [email protected] if you qualify. Job Description: Applies an interdisciplinary, collaborative approach to plan, design, develop and verify complex lifecycle balanced system of systems and system solutions. Evaluates customer/operational needs to define and coordinate system performance requirements, integrate technical parameters and assure compatibility of all physical, functional and program interfaces. Performs various analyses to optimize total system of systems and/or system architecture. Performs analyses for affordability, safety, reliability, maintainability, testability, human systems integration, survivability, vulnerability, susceptibility, system security, regulatory, certification, product assurance and other specialties quality factors into a preferred configuration to ensure...

Apex Systems, Inc. Job#: 3025188 Job Description: JOB TITLE: Data Center Technician I DURATION: 6 MONTHS LOACTION: ONSITE IN UMATILLA, OR PAY RATE: $26 Job Description: As a Data Center Technician, you serve as one of many primary resolvers for your support team, skilled at troubleshooting and resolving complex hardware infrastructure issues. You support and share knowledge of these technologies with team members. You possess basic to intermediate system administration skills and work autonomously to resolve server issues. You understand all aspects of the equipment you support. You know how to take direction when given, paying attention to all details involved. You work well with a team. You are receptive to feedback and able to adjust performance and behavior as required for the position. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex...

Apex Systems, Inc. Job#: 3025305 Job Description: TSYS QA Lead (EndtoEnd) Client: Top 5 Canadian Bank Role: TSYS QA Lead - EndtoEnd Testing Contract: 6 month to start (extension highly likely) Location: Hybrid - Downtown Toronto (onsite every Tuesday) Purpose of Job The TSYS QA Lead will own and deliver endtoend quality assurance for complex Credit Card and Payments initiatives built on the TSYS platform . This role requires a strong mix of TSYS product expertise, handson functional QA, automation leadership, vendor coordination, and experience delivering largescale credit card product launches. This is not a UAT Lead role. It is a handson, technical TSYS QA leadership role responsible for planning, execution, defect management, and final QA signoff across multiple integrated systems (10+ applications). Key Responsibilities TSYS EndtoEnd QA Leadership Own endtoend testing for TSYScentric initiatives, including...

Apex Systems, Inc. Job#: 3025329 Job Description: Application Programmer III Location: Charlotte, North Carolina (Hybrid) Employment Type: Contract Duration: 12 months Role Overview This position involves end-to-end platform administration and support tasks across a shared Starburst platform. The role focuses on the installation, configuration, and maintenance of the Starburst environment, ensuring its stability and performance. The candidate will serve as a high-level escalation point for issue resolution and contribute to the establishment of best practices. Key Responsibilities Perform installation and configuration of Starburst software. Coordinate, plan, and execute activities related to platform maintenance, disaster recovery, and software release management. Act as a Level 3+ escalation point for platform issue resolution, troubleshooting, and root cause analysis. Configure and tune production and lower-level environments. Conduct capacity and...

Apex Systems, Inc. Job#: 3025361 Job Description: Client: Financial Services Team: TBA Job Title: Full Stack - Java Location: CA0 - Charlotte, NC (CIC) ONLY - No Relocation Contract Length: 12 months (possibility to extend or convert) Pay Rate: $61 - $65 Top Requirements: 4+ years of Software Engineering experience , or equivalent via work, consulting, training, or military. Local Charlottebased Full Stack Java engineer - NO relocation candidates . Core Java (3+ years) and Spring Boot / MVC / Hibernate / Spring Data JPA (3+ years) . Web Services (3+ years) - RESTful APIs strongly preferred. Oracle Database (3+ years) - PL/SQL, views, and data modeling understanding. Microservices development (2+ years) . Cloud experience , ideally with OpenShift (team is migrating to cloud). Java testing frameworks (2+ years) . JavaScript framework experience (2+ years) . Plusses: Cloud certification. Experience with...

Apex Systems, Inc. Job#: 3025314 Job Description: Job Title: QA Engineer II - Senior Mainframe Manual QA Location: Columbus, OH (Preferred) | Remote considered (No PST hours) Work Schedule: Monday-Friday Engagement Type: Contract (Temp) Pay Rate: $60-65/hour Job Summary We are seeking a QA Engineer II (Senior Mainframe Manual QA) to join our Mainframe Engineering team. This role focuses on validating transactional mainframe systems built on COBOL, CICS, and DB2 technologies. The ideal candidate has strong manual testing expertise, experience working in complex enterprise environments, and the ability to collaborate closely with engineering, product, and business teams to ensure the delivery of high-quality, scalable solutions. This position operates within an Agile delivery model and supports major project initiatives across the organization. Key Responsibilities Analyze business and system requirements and translate them into comprehensive, high-quality...

Apex Systems, Inc. Job#: 3025281 Job Description: Client: Financial Services Team: TBA Job Title: Java Dev Location: Zone 1 - NY, NJ, Charlotte (onsite 3 days/week) Contract Length: 12month contract (high likelihood of extension or FTE conversion) Pay Rate: $90 - $96 Top Requirements: 5+ years Specialty Software Engineering experience , or equivalent via work, consulting, military, or education. Strong, handson Java development experience (modern versions + frameworks). Ability to design and implement highvolume, distributed, realtime data processing systems . Experience with API development, backend architecture, data processing , and system design. Comfort working with AI-enabled development tools , especially GitHub Copilot (1-2 years expected). Strong software engineering fundamentals, including data structures and system design. Plusses: Automation testing experience (Java test frameworks, Selenium, Cucumber, Python)....

Apex Systems, Inc. Job#: 3024707 Job Description: Seeking an Experienced Systems Engineer to join the Systems Engineering and Integration Team on one of our client's top programs in Berkeley, MO. The selected candidate will work with Subject Matter Experts (SMEs) across the program to develop a complex and highly integrated weapons system while embracing the Model Based Systems Engineering (MBSE) and Digital Engineering strategy. The selected individual will support system architects, engineering SMEs, and other stakeholders in implementing, developing and managing the SE/MBSE approach for the program, in coordination with the System Engineering team and program leadership. The ability to work and lead in a collaborative team environment on-site and across engineering disciplines will be imperative to this role. The selected individual will work in a fast paced, innovative environment where excellent technical, organizational, leadership, written, and verbal...

Apex Systems, Inc. Job#: 3025308 Job Description: Job Title: Engineer II - Senior Mainframe Developer (COBOL) Location: Columbus, OH (Preferred) | Remote considered Work Schedule: Monday-Friday, 40hrs Engagement Type: Contract (Temp) Pay Rate: $60-65/hour Job Summary We are seeking an Engineer II (Senior Mainframe Developer) to join our Mainframe Engineering team. This role requires deep technical expertise in COBOL, CICS, DB2, and JCL, along with the ability to operate effectively within complex, enterprise-scale environments. The ideal candidate will contribute to major project initiatives, collaborate closely with engineering peers, product teams, and business partners, and deliver high-quality, scalable mainframe solutions. This position operates within an Agile delivery model and includes participation in an on-call rotation during business and off-hours. Key Responsibilities Design, develop, test, and implement mainframe-based solutions using...