2 jobs found in Fort Worth

The Federation of State Medical Boards is in search of a proficient Zendesk System Administrator to oversee, maintain, and enhance our Zendesk platform. This role will involve ensuring that the system is appropriately configured to address the requirements of the organization’s business units, as well as identifying opportunities to streamline processes and enhance the overall customer experience. The ideal candidate will possess robust technical expertise in Zendesk, with demonstrated capabilities in managing workflows, integrations, and reporting effectively. Key Responsibilities: Zendesk System Administration: Manage and configure Zendesk Support, Chat, Talk, and other related products. Customize workflows, ticketing rules, automations, macros, triggers, and SLAs. Create and maintain user roles, groups, and permissions within Zendesk. Implement and manage integrations with other applications. Platform Optimization: Continuously optimize the Zendesk...

Description RESPONSIBILITIES: The role of the Senior Software Engineer (SSE) working on the Dev Team is responsible for developing and enhancing enterprise-level applications. This role assists other members of the organization, including database designers, system developers, analysts, and project managers. The candidate will design, implement, and be able to troubleshoot a complex environment consisting of web, application, and database servers. FSMB is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or status as a protected veteran Support software and web architecture development, requirements analysis, process execution and evaluation, selection and evaluation of COTS tools, and integration with both new and legacy systems. Maintain source code control system and application software versioning. Build,...