3 continuous improvement manager jobs found in Charlotte

Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are seeking a Principal Product Manager, Agentic QM to lead the future of AI-driven quality management at Five9. In this pivotal role, you will shape the strategy and execution of groundbreaking agentic AI solutions that transform how contact centers evaluate, optimize, and elevate customer interactions at scale. As a principal-level product leader, you will drive innovation at the intersection of artificial intelligence and quality management, building autonomous AI agents that don't just analyze interactions but...

Apex Systems, Inc. Job#: 3014787 Job Description: Top 3 Skills 1.Jira 2.Jira Align 3.Powerpoint Preferred skills/experience 1.SPC or RTE Certification 2.Scaled Agile Framework 3.Project Management This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact for critical change initiatives. The ideal candidate will have exceptional communication (verbal and written) skills with strong acumen in developming training materials, quality checking evidence documentation for testing, and using excel for monitoring and reporting...

Apex Systems, Inc. Job#: 3015243 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. Position: Technical Writer Content: Knowledge articles for ServiceNow Knowledge Management module Location: Charlotte, NC | On-Site 3 days/week Duration: 12-18 months Type: W2 contract, paid hourly. No C2C, 1099, or third-party submissions will be accepted. Only direct W-2 candidates will be considered. Pay Rate Range: W2 $45-53/hr Industry: Banking Overview Join the ServiceNow Governance team as a technical writer focused on building and improving knowledge articles. This role is best for a writer who is driven, independent, and excited to grow their ServiceNow skillset. Top Requirements ServiceNow Knowledge Articles: Experience writing and...