15 director customer success jobs found

University of Michigan Job Summary This position will set the strategic direction for major gifts acquisition and stewardship for the University of Michigan Dearborn College of Arts, Sciences and Letters (CASL) in consultation with senior development/campaign leadership and the dean. The director of development is responsible for identifying, qualifying, soliciting and stewarding individuals and corporations capable of making major gifts to the university. Responsibilities* Consistently secure outright major gifts of $25,000+, focusing on gifts of $100,000 and above by developing and managing a robust portfolio of key individual major donor prospects. Devise and execute effective engagement, cultivation, solicitation, and stewardship strategies of a portfolio through a balanced and systematic moves management process. Be attentive to planned and legacy-giving opportunities and provide appropriate information to potential donors, leveraging experts at the Dearborn and Ann...

Bridgewater State University Title Staff Assistant, Help Desk Analyst Department Summary Bridgewater State University is an inclusive community dedicated to the lifelong success of all students, focused on the continuous improvement of its people, and responsible for leading innovation that benefits Southeastern Massachusetts, the commonwealth, and the world. Bridgewater's accessible environment of teaching and learning stimulates critical thinking, pursuit of new knowledge, and deeper understanding, the cultivation of meaningful and diverse interpersonal relationships, and fostering an appreciation for global engagement. Our commitment to diversity, equity, and inclusion is reflected in our institutional values , which ensure that all students are supported and succeed. Bridgewater has the tools and technical infrastructure to support students-both on campus and off. Our wireless network offers high-speed internet connectivity throughout our campus. We offer...

Berklee College of Music Job Description: The Library at Berklee plays a vital role in student success, creativity, and exploration. Through the Stan Getz Library, the Creative Technology Center (CTC), and the Albert Alphin Library at the Boston Conservatory at Berklee, the Library provides welcoming spaces, innovative services, and access to resources that support students' academic and artistic work. Berklee is seeking an After-Hours Facilities Supervisor to help ensure these spaces continue to thrive during evenings and weekends. Reporting to the Associate Director of User Experience and Operations, this 25-hour, part-time role serves as the senior Library representative after hours. The Supervisor oversees facilities operations, supports and supervises student employees, and ensures smooth opening and closing procedures across three locations on Berklee's Boston campus. This role works closely with daytime professional staff, Public Safety, and students to address...

Babson College At Babson College, we believe entrepreneurship is more than starting a business-it's a way of thinking and acting that transforms opportunity into impact. The Associate Director or Senior Associate Director of Graduate Admissions is a vital member of our Graduate Admissions leadership team, playing a key role in attracting, engaging, and enrolling innovative and inclusive thinkers into our globally recognized graduate programs. This position leads strategic initiatives that shape the future of our MBA, MS, DBA, and certificate programs by managing recruitment, admissions operations, and relationship-building across domestic and international markets. The Associate or Senior Associate Director works closely with internal partners and prospective students to ensure Babson continues to enroll highly qualified and mission-driven candidates who will thrive in our entrepreneurial ecosystem. WHAT YOU WILL DO Collaborate in developing, supporting, and maintaining...

University of Michigan How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Job Summary Responsible customer relationship position providing communication services in a call/customer contact center environment; meeting the highest standards of customer service in the Department of Radiology. Facilitates communications between patients, the public, payers, referring physicians and other health care providers seeking access to Michigan Medicine clinical and/or administrative personnel or services. Responsibilities* Provide information, service and support to referring physicians, consumers, UMHS staff and faculty, and other healthcare professionals. Coordinate the scheduling of patient and physician appointments and referrals. Communicate/collaborate...

Metro Parks Tacoma Based on our internal equity review process, the starting hourly wage for this position will be $18.13 per hour Parks Tacoma is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community, headquarters located in Tacoma, Washington. The system is comprised of many different park facilities that offer residents a variety of recreational opportunities. From waterfront access to local neighborhood parks to large regional facilities and attractions, the Parks Tacoma system is both a local community asset and regional destination. OUR CORE VALUES These eight core values will guide future decisions, business and operations, and the manner in which Parks Tacoma treats staff, customers and the community: *Innovation *Excellence *Equity *Inclusiveness *Sustainability *Accountability *Safety *Fun NORTHWEST TREK WILDLIFE PARK Northwest Trek Wildlife Park is dedicated to...

Babson College The Assistant Director is a financial aid professional with a primary responsibility for counseling students and parents about financial aid and educational financing options, and determining financial aid eligibility for institutional, federal, and state funds. The Assistant Director also administers selected aid programs and/or departmental functions. WHAT YOU WILL DO Perform need analysis and verification, determine eligibility, and award financial aid for a caseload of undergraduate and graduate students using both Institutional and Federal Methodology. Advise students and parents about financial aid application processes; federal, state and institutional aid programs; and educational financing options. Assist students and parents with financial planning for their program of study. Serve as counselor-on-duty in a three-person rotation, assisting students in the areas of financial aid and financing options, as well as SFS services related to student...

Babson College THE OPPORTUNITY This is a temporary, seasonal position scheduled to work 35 hours per week beginning approximately mid May and ending mid August. The Coordinator, Summer Programs assists in the support services for Summer Camps, programs, and conferences, including but not limited assisting with daily camp operations such as drop-off and pick-up procedures, daily camp activities, and safety of all campers on campus; providing customer service to individual customers to resolve any camp situations and problems; assisting with the onboarding of overnight programs and execution of key distribution; and coordinating specific projects and processes as assigned. WHAT YOU WILL DO Works with the Associate Athletics Director and the Coordinator, Business Development on day-to-day activities and overall assistance with the management of external programming. Assists with the daily operations of camps, programs, and conferences across Babson campus (i.e., assistance when...

Berklee College of Music Job Description: Reporting to the Studio Operations and Support Manager, the Studio Operations and Support Consultant provides engineering support and technical assistance to faculty and students on an array of highly specialized audio technologies, software, and equipment. They perform essential functions to maintain the correct and consistent operation of the studio facilities: inspecting equipment at start and close of operations, assisting faculty with any course and setup needs, assisting students with any technical or operational issues, providing effective tier 1 and tier 2 technical support, maintaining the established protocols for logging students in and out of facilities in order to maintain inventory and ensure proper facility usage, and following up on any issues either directly or via a ticketing system. They also regularly create and update both user-facing and internal technical documentation as well as perform semesterly project work to...

Smith College If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu . Job Description Essential Functions Emergency Dispatching & Response Coordination 50% Promptly answer emergency lines, general business lines, and College operator lines. Dispatch appropriate personnel for police, fire, medical, or maintenance responses based on prioritization protocols. Maintain accurate and timely logs for all service calls and officer activity in the College's Automated Computer Dispatch Record Management System (CAD/IMC)Monitor and respond to fire, intrusion, panic, and trouble alarms; activate emergency mass notifications when directed. Make time-sensitive notifications to College officials and outside agencies during emergencies or unusual situations. Attend department meetings and training sessions as assigned. Customer Service & Administrative Support 20% Serve as the College's public safety...

Berklee College of Music Job Description: As a Student Life Assistant Manager at Berklee College of Music, you'll play an integral role in elevating the student experience for high school students in our diverse Summer Programs. Reporting to the Associate Director of Summer Programs Student Life, your responsibilities span a variety of on-campus activities, from managing initial check-ins and event planning to providing crucial emergency management in collaboration with the Student Life team. This multifaceted role requires effective communication with parents and guardians post-enrollment, fostering community among students, and liaising with program directors and various college departments. You'll oversee the planning and implementation of extracurricular events, uphold program policies by scheduling conduct meetings, and contribute to cross-departmental coordination and staff training. As a key figure in the residential education staff, you'll ensure a vibrant, inclusive, and...

Berklee College of Music Job Description: The Summer Programs Assistant Residence Directors (SPARDs) serve to provide structure and support for the various Summer Programs offered at Berklee College of Music and Boston Conservatory at Berklee. The primary responsibilities of the SPARDs include but are not limited to: training, support, and supervision of a team of Resident Assistants, serving as a member of the Crisis Response Team, oversight of high-school aged program participants, and management (in conjunction with supervisor) of a residential area of campus. Exciting opportunity to gain experience in on call systems and crisis management. ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES: Live on-campus throughout Summer Programs Assist with implementing a training program for the Resident Assistants under the guidance of the full-time Summer Programs Staff and Area Supervisors. Provide supervision to the Summer Resident Assistant team, which includes...

Berklee College of Music Job Description: Essential Duties and Responsibilities Assist with the overall administration and daily operation of on campus residence halls. Expected to reside on campus throughout employment with Summer Programs. Assist with staff move-ins at the start of summer. Manage a team of housing & student life professionals to ensure student safety, engagement and building oversight. Collaborate on any issues surrounding the housing assignment process for all summer programs. Assist with Summer Programs check-ins and move-outs. Serve as an escalation contact for students and parents with housing concerns Assist the Director and Associate Director of Summer Programs Student Life in documenting all major processes and reports. Follow up on open work orders and the status of ongoing facilities concerns. Provide orientation, training, supervision and regular evaluation of assigned building staff. Conduct weekly...

Berklee College of Music Job Description: Berklee seeks an experienced and highly analytical Senior Buyer for Procurement to be an internal consultant and driving force for supply strategy. This mission-driven role is vital to ensuring the effective and compliant acquisition of goods, equipment, and services that meet the needs of our administrative and academic departments. If you possess demonstrated expertise in contract management and project execution, you will directly support Berklee's global innovation and creativity by optimizing the efficiency of our operations. At Berklee, your work directly supports the next generation of creative leaders. About the Role & Responsibilities Reporting to the Senior Director of Procurement and Campus Business Services, the Senior Buyer is responsible for the procurement lifecycle-from identifying sources and preparing bids to awarding contracts and expediting delivery. This individual serves as the principal...

Berklee College of Music Job Description: Reporting to the Studio Operations and Support Manager, the Studio Operations and Support Consultant provides engineering support and technical assistance to faculty and students on an array of highly specialized audio technologies, software, and equipment. They perform essential functions to maintain the correct and consistent operation of the studio facilities: inspecting equipment at start and close of operations, assisting faculty with any course and setup needs, assisting students with any technical or operational issues, providing effective tier 1 and tier 2 technical support, maintaining the established protocols for logging students in and out of facilities in order to maintain inventory and ensure proper facility usage, and following up on any issues either directly or via a ticketing system. They also regularly create and update both user-facing and internal technical documentation as well as perform semesterly project work...