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Apex Systems, Inc. Job#: 3014742 Job Description: Job Title: L3 Customer Service Representative Location: 98% Remote need to be local to Portland Metro Area Pay Rate Max: $18.50 an hour Start Date: 1/12/26 Job Description: Key Responsibilities * Provide live chat support to L1 consumers, guiding them through case issues in real time. * Help diagnose, troubleshoot, and resolve cases quickly and accurately. * Offer clear coaching and policy reinforcement during interactions. * Occasionally work and close cases directly when needed to support queue health or team priorities. * Identify trends, gaps, or recurring issues and escalate insights to leadership for continuous improvement. * Maintain a high level of product, policy, and process knowledge to ensure accurate guidance. Qualifications Experience in customer service, preferably in retail or e-commerce. Proficiency in CRM tools and Microsoft Office Suite. Ability to work in a fast-paced...