2 manager project management jobs found

Ameriprise Financial Provide guidance and indirect leadership to phone agents on policies, procedures, and customer service skills. Perform quality review functions for the team and serve as the primary communications leader. Work with internal business partners to support training functions and be responsible for continuous process improvement, subject matter expertise, managing escalations, and miscellaneous support, as directed by the team leader. Key Responsibilities Provide coaching and mentorship to phone agents through email, phone, and in-person interactions, focusing on customer service skills, system knowledge, and adherence to policies. Handle escalated inquiries and support in-bound call resolution, including facilitating callbacks. Conduct quality reviews through live and recorded call monitoring, error checking, and reporting. Share feedback with agents and leadership. Support agents by answering questions and offering real-time assistance....

Land O'Lakes Credit Representative Land O'Lakes is hiring a Credit Representative to join our Ag Customer Financial Services team. In this role, you will be responsible for managing the financial risk of new and existing customers in the Feed and Ag industry. This position is located at our Arden Hills, MN Corporate Headquarters and works an onsite hybrid work schedule (Tuesday-Thursday each week). Qualified internal candidates working outside of our headquarter location may be considered for a virtual work arrangement. Primary responsibilities include: Conduct thorough credit analysis and risk assessments for new and existing customers in the assigned territory. Ensure compliance with credit authority, company policy, and industry regulations. Ensure compliance with established Accounts Receivable terms and limits by reviewing credit applications and references, analyzing customer financial statements, and utilizing credit reports and other industry credit...