4 information technology jobs found

Southern Company The End User Analyst II is a member of the Southern Company Technology Organization (TO) and partners with Southern Company Services (SCS) and affiliated operating companies. This role works directly with business partners, technicians, and technical teams to document, prioritize, troubleshoot, and resolve escalated enduser incidents and issues. The position also supports technology initiatives, projects, and implementation efforts within the team and across the technology organization. Qualifications 4 - 6 years of experience in a technical support or service desk role A two-year degree in a technology-related field or equivalent military and/or work experience is required. A bachelor's degree in computer science, Information Technology, Engineering, or a related technical field is preferred Major Responsibilities Serve as an escalation point for issues that cannot be resolved by the Service Desk Partner with business units and...

ASG Abacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a difference. Passionate about serving means that we are always looking for ways to serve our customers and coworkers. Working hard and doing the right thing with integrity means that for every decision we make we 1st ask, "Is the decision consistent with our moral and ethical principles".We hire, review, reward and recognize our teammates based on these characteristics, so it is important that you share these values to be part of the team. Position Overview: We're hiring for a Help Desk Specialist Level 1 to work at the Federal Law Enforcement Training Center (FLETC) in Glynco, Ga. In this position you'll become part of technically diverse team to include but not limited to other Help Desk Specialists, Network Engineers,...

Southern Company JOB SUMMARY: The Artificial Intelligence (AI) Projects and Innovation Manager is needed within the Georgia Power Customer Experience (CX) organization to lead truly 'getting data out of the box', capitalizing on the unprecedented availability of AI technology, and delivering AI/ML solutions that will enhance the lives of our customers and meet our internal clients' needs. As such, the purpose of this role is to lead a newly formed team of highly skilled employees responsible for: Engaging CX business units to understand business needs and whether AI can be a potential solution; Pushing the data-driven culture within CX by facilitating AI-based literacy and readiness initiatives; Testing innovative approaches using traditional and/or Generative AI in Proof-of-Concept (POC) or pilot project settings to solve CX client needs; Assisting with the ushering of successful POC/pilot solutions into production for long-term client use; and Managing...

Southern Company JOB SUMMARY: The Artificial Intelligence (AI) Business Engagement Specialist plays a pivotal role within the Georgia Power Customer Experience (CX) organization to unlock new dimensions of organizational insight, harness the transformative power of AI technology and to deliver AI/ML solutions that will enhance the lives of our customers and meet our internal clients' needs. As such, the purpose of this role is: To proactively engage internal CX clients to source needs that can be addressed by AI/machine learning (ML) To communicate the identified client needs with internal partner AI/ML and analytics team members to drive product or solution development To document, prioritize, and socialize AI needs across the CX organization To assist the CX organization in data and AI readiness/literacy activities by collaborating with internal partner teams like the Technology Organization. JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills...