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Lincoln Property Company The Technical Support Agent is responsible for providing first-line technical support to customers using WorkSpace, a property and facility work order management system. This role involves responding to support tickets, researching issues, creating and managing property data within the platform, and ensuring prompt and efficient customer service. The role will begin in office with the opportunity to transition to a hybrid/remote position after 90 days. This role is crucial in ensuring that customers have a positive experience with WorkSpace by providing quick, efficient, and effective technical support. Key Responsibilities: Customer Support: Respond to customer support tickets in a timely and efficient manner. Provide clear, concise, and friendly support to resolve customer issues. Use problem-solving techniques to diagnose and resolve technical issues. Reach out to customers via phone and host web conferences as needed. Check active...