2 associate jobs found

First Horizon National Corporation Location: Onsite at the location listed in the job posting. Summary: The Salesforce CRM User Support Specialist is a member of the Marketing team, reporting to the Data and Campaign Manager. This position is responsible for providing frontline support to bankers across the organization using the Salesforce Financial Services Cloud CRM. This role manages and resolves user-submitted tickets, troubleshoots system issues, supports data integrity, and ensures consistent adoption of CRM best practices. The ideal candidate combines strong customer service skills with functional Salesforce knowledge and a problem-solving mindset. Roles and Responsibilities: Monitor and respond to Salesforce Financial Services Cloud related support tickets submitted through the CRM work request system. Diagnose and resolve user issues related to navigation, reporting, data entry, automation, and permissions. Escalate complex technical issues to...

First Horizon National Corporation Location: Onsite at the location listed in the job posting. Summary: The Salesforce CRM User Support Specialist is a member of the Marketing team, reporting to the Data and Campaign Manager. This position is responsible for providing frontline support to bankers across the organization using the Salesforce Financial Services Cloud CRM. This role manages and resolves user-submitted tickets, troubleshoots system issues, supports data integrity, and ensures consistent adoption of CRM best practices. The ideal candidate combines strong customer service skills with functional Salesforce knowledge and a problem-solving mindset. Roles and Responsibilities: Monitor and respond to Salesforce Financial Services Cloud related support tickets submitted through the CRM work request system. Diagnose and resolve user issues related to navigation, reporting, data entry, automation, and permissions. Escalate complex technical issues to...