2 associate jobs found

designDATA Overview: JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when requested by the Client Technology Manager. Responsibilities: ESSENTIAL FUNCTIONS: Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager Create clear, concise documentation in...

ASG Abacus Solutions Group We are built on our shared core values. We are difference makers, passionate about serving. We work hard with integrity and do the right thing. We hire, review, reward, and recognize our teammates based on these characteristics. It is important that you share these values to be part of our team. Position Summary Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands-on troubleshooting of computers, peripherals, and network connectivity. This is a customer-facing position requiring strong problem-solving skills and the ability to work independently in an office setting. Responsibilities Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices Install, troubleshoot, service, and repair personal computers and related software Support basic network connectivity and hardware...