36 arc service delivery manager jobs found

FactSet Research Systems Inc. FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. Your Impact: Client Solutions Associates are core to FactSet's value proposition and important to promoting product usage and adoption and reducing client cancellations. You will build deep client relationships by developing client-focused processes and solutions, promote high user adoption by implementing product-based workflows, and...

Capital One Work From Home Recovery Skip Unit Manager As a Unit Manager at Capital One, you will lead a dynamic team of front line associates In Recovery Skip who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 15 - 25 associates and strive to exceed standards of customer service and experience. General Responsibilities: Accountable for achieving business goals for a team of up to 25 associates within the unit Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics Prepare and deliver monthly performance reviews for direct reports Manage business level metrics to high efficiency standards Share in the accountability for a business level function team (Logistics, quality, innovation, morale)...

Southern Company Job Summary The Business Strategic Analyst is pivotal in enhancing operational efficiency and driving strategic initiatives, particularly in areas such as Customer Operations and Safety & Technical Training. This role involves utilizing skills in project management, process integration, and change management to support enterprise initiatives and gain essential business experience. Analysts are responsible for managing business process improvements, coordinating across various functions, and applying project management practices to deliver effective solutions. They lead strategic process improvements, engage with departmental leaders, and drive decision-making and change adoption to ensure alignment with the company's strategic objectives. The position demands strong project management and process integration skills, a proven ability to manage improvements across functions, and experience in leading strategic initiatives. Excellent communication...

Southern Company Job Summary The Business Strategic Analyst is pivotal in enhancing operational efficiency and driving strategic initiatives, particularly in areas such as Customer Operations and Safety & Technical Training. This role involves utilizing skills in project management, process integration, and change management to support enterprise initiatives and gain essential business experience. Analysts are responsible for managing business process improvements, coordinating across various functions, and applying project management practices to deliver effective solutions. They lead strategic process improvements, engage with departmental leaders, and drive decision-making and change adoption to ensure alignment with the company's strategic objectives. The position demands strong project management and process integration skills, a proven ability to manage improvements across functions, and experience in leading strategic initiatives. Excellent communication...

Southern Company Job Summary The Business Strategic Analyst is pivotal in enhancing operational efficiency and driving strategic initiatives, particularly in areas such as Customer Operations and Safety & Technical Training. This role involves utilizing skills in project management, process integration, and change management to support enterprise initiatives and gain essential business experience. Analysts are responsible for managing business process improvements, coordinating across various functions, and applying project management practices to deliver effective solutions. They lead strategic process improvements, engage with departmental leaders, and drive decision-making and change adoption to ensure alignment with the company's strategic objectives. The position demands strong project management and process integration skills, a proven ability to manage improvements across functions, and experience in leading strategic initiatives. Excellent communication...

Southern Company Job Summary The Business Strategic Analyst is pivotal in enhancing operational efficiency and driving strategic initiatives, particularly in areas such as Customer Operations and Safety & Technical Training. This role involves utilizing skills in project management, process integration, and change management to support enterprise initiatives and gain essential business experience. Analysts are responsible for managing business process improvements, coordinating across various functions, and applying project management practices to deliver effective solutions. They lead strategic process improvements, engage with departmental leaders, and drive decision-making and change adoption to ensure alignment with the company's strategic objectives. The position demands strong project management and process integration skills, a proven ability to manage improvements across functions, and experience in leading strategic initiatives. Excellent communication...

Kaiser Permanente Job Summary: The Patient Access Representative I is a unique role within the Kaiser Permanente Health System environment. The Patient Access Representative I welcomes the patient into the care delivery setting and initiates the administrative systems that will lay the groundwork for the patients clinical care as well as the financial documentation. The Patient Access Representative I is responsible for ensuring a complete and accurate Patient admission/registration. Responsibilities include but are not limited to: collecting pertinent registration data, performing functions such as limited insurance eligibility and benefits verification, point of service cash collection, based on established manual or technological protocols, and completion of documentation necessary for the expedient registration/ admission of Patients according to organizational policy and procedures and federal/state/regulatory requirements. Obtaining inpatient bed assignments and...

FactSet Research Systems Inc. FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. Your Impact: Client Solutions Associates are core to FactSet's value proposition and important to promoting product usage and adoption and reducing client cancellations. You will build deep client relationships by developing client-focused processes and solutions, promote high user adoption by implementing product-based workflows,...

Redwood Credit Union Redwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, who will perform routine and specialized telephone requests and back-office work associated with the Member Service Center in processing Member transactions. Key Responsibilities Service: o Answer the telephone within established performance and service guidelines. o Complete phone transactions accurately and efficiently. o Disseminate and provide education of lending, CUSO and membership information to callers. o Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistance o Provide basic level technical support of our online and Mobile banking platforms o Deliver excellent Member service by...

Fidelity Investments Job Description: Financial Representative We believe that as a Financial Representative, you make a key impact on the branch atmosphere, as the official face of Fidelity. Through integrity and honesty, we know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity. The Expertise We're Looking For Customer service, phone, or financial services experience will prepare you for this role Banking, insurance, or financial experience is an excellent addition to your experience We will support you while you learn the FINRA licensing material and work to obtain the Series 7 and 66 licenses Degree and/or other professional certifications are helpful; if you don't already have a CFP or degree, our Tuition Reimbursement program can help you obtain one The Purpose of Your Role It is our mission for the Financial Representative to have rewarding interactions with clients. As a...

Fidelity Investments Job Description: Financial Services Representative Have a passion for helping people? Join our team of Financial Services Representative where you'll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a future as the official face of Fidelity in our Investor Centers. Supercharge your early planning and advice career at Fidelity with paid training to help you get your Series 7 & 66 licenses, personalized support, knowledgeable career guides, and celebration of your achievements, while building skills and experiences. During your onboarding experience in this role, you'll support Fidelity's customers over the phone by answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades, while working from home and spending one day per week in the Investor Center. Upon completion of this onboarding experience,...

Fidelity Investments Job Description: Financial Services Representative Have a passion for helping people? Join our team of Financial Services Representative where you'll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a future as the official face of Fidelity in our Investor Centers. Supercharge your early planning and advice career at Fidelity with paid training to help you get your Series 7 & 66 licenses, personalized support, knowledgeable career guides, and celebration of your achievements, while building skills and experiences. During your onboarding experience in this role, you'll support Fidelity's customers over the phone by answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades, while working from home and spending one day per week in the Investor Center. Upon completion of this onboarding...

Fidelity Investments Job Description: Financial Representative We believe that as a Financial Representative, you make a key impact on the branch atmosphere, as the official face of Fidelity. Through integrity and honesty, we know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity. The Expertise We're Looking For Customer service, phone, or financial services experience will prepare you for this role Banking, insurance, or financial experience is an excellent addition to your experience We will support you while you learn the FINRA licensing material and work to obtain the Series 7 and 66 licenses Degree and/or other professional certifications are helpful; if you don't already have a CFP or degree, our Tuition Reimbursement program can help you obtain one The Purpose of Your Role It is our mission for the Financial Representative to have rewarding interactions with clients. As a subject matter specialist in...

New York Life Insurance Company Location Designation: Hybrid - 2 days per week *** We will consider qualified applicants located within a reasonable commuting distance of our offices in Cleveland, Dallas, Tampa, or New York City. Role Overview: New York Life Service Operation provides In-Force customer service to more than 12,000 agents and 3.5 million clients for life insurance and annuities sold through our agent distribution channel. Responsible for more than 30 million touch points with customers each year through different service channels including phone, written correspondence, online, through Interactive Voice Response (IVR) system and more. We are seeking a dynamic and forward-thinking leader to join our team as an In-Force Service Manager. If you enjoy leading by example, motivating and developing others, and coaching customer service professionals to provide outstanding service, this opportunity is for you! What You'll Do: Take ownership of...

Berlin Packaging Berlin Packaging is the premier supplier of rigid packaging. With over $3 billion in revenue, we grow 5x faster than the overall packaging industry. Chances are you enjoy products supplied by Berlin Packaging every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis. Combine that with our "Anything is Possible" mindset and our winning culture, our 2,000+ employees agree, we love it here. Our engagement scores are 2x the national average. And every single employee shares in Berlin's profitable growth. Now you understand why since1898, our 100+ year-old company has grown 5x faster than our industry! Are you up for the opportunity of a lifetime? If so, we are seeking an Account Coordinator , who performs a myriad of tasks related to account and project management, customer relations, data analytics, inventory, and accounts...

Mountain Park Health Center This position is responsible for overseeing the contact center team and team leaders for the Patient Communications Center (PCC) to interact with patients through multiple outlets (phone, chat, etc.), to schedule appointments for patients at our clinic locations and to answer any additional patient questions. Additionally, the PCC Supervisor answers and directs calls from labs, external providers offices, hospitals, and other community members. The PCC Supervisor also assists with Population Health management and Nurse Triage calls. Essential Functions: Supervises and develops employees (working through the team's lead, if applicable) to ensure the timely delivery of high-quality healthcare services, including training, coaching, and evaluating staff to provide them with the resources and support they need to be successful. Oversees employee performance and compliance, performing regular audits and rounds to ensure adherence to all applicable...

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Collections Agent plays an important role in the organization by performing a variety of activities directly related to the company’s loan counseling functions. The role is primarily responsible, under direct to moderate supervision, to assist homeowners through inbound and outbound calls in a high-volume call center environment to determine the best possible method to address early defaults using a variety of collections and workout solutions. The primary objective of this role is to collect payments or aid homeowners experiencing a financial hardship. Compensation This role is a non-exempt...

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Collections Agent plays an important role in the organization by performing a variety of activities directly related to the company’s loan counseling functions. The role is primarily responsible, under direct to moderate supervision, to assist homeowners through inbound and outbound calls in a high-volume call center environment to determine the best possible method to address early defaults using a variety of collections and workout solutions. The primary objective of this role is to collect payments or aid homeowners experiencing a financial hardship. Compensation This role is a non-exempt...

New York Life Insurance Company Location Designation: Hybrid - 4 days per week Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whetheryou'rehelping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. Role Overview: Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Service Representative, you will support theagentspractice by managing insurance policy applications as they move through the new business process. Representatives use their solid knowledge of our...

New York Life Insurance Company Location Designation: Hybrid - 1 day per month Overview The Business Solutions Service Team provides service and processes group billing remittances for our Employee Whole Life product line. The team works closely with agents, sales partners, clients, and employers/payroll administrators. The Senior Representative will handle a wide variety of incoming phone requests from our sales agents, employers and payroll administrators, and policy owners with a high degree of customer service acumen in a dynamic environment. What You'll Do Answer inbound calls from agents, policy owners, and employers while demonstrating the ability to quickly understand/anticipate the client's needs and expectations. Interact professionally with clear and effective communication to set the appropriate expectations on timeline of deliverables; and conduct follow-ups as needed. Develop and maintain business partnerships to ensure client's needs are met,...