5 quality assurance technician jobs found

Apex Systems, Inc. Job#: 3026281 Job Description: Responsibility Summary/Job Description Responsible as a phone service representative, spending a great deal of time answering phone calls * Answer incoming requests related to the new system implementation. * Work in partnership with team members to provide support as needed * Provide branch associates with information, friendly support, and reliable solutions * Respond to branch associates while meeting call quality and efficiency expectations. * Participate in monthly department meetings and periodic training sessions Project Details * Opportunity to educate callers on new systems and technology being implemented in the firm * Work in a Fast-paced environment Required Qualifications/Experience * At least 3 years of Call Center Experience * Experience working in a high-volume contact center is a must * Ability to leverage different technology systems * A financial services background is...

Apex Systems, Inc. Job#: 3024787 Job Description: JOB SUMMARY Your primary responsibilities will include providing outstanding onsite service and technology support in a fast paced, exciting environment. Support will include resetting passwords, unlocking accounts, hardware and networking support, triaging incoming tickets, gathering additional information for escalation and providing a warm handoff to higher tiers and other groups within IT. Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when working alongside colleagues and servicing our clients. KEY FUNCTIONS: Accurately prioritize, evaluate, and answer incoming support requests from onsite staff and submitted tickets. Identify trends and accurately capturing details within support tickets. Create and update documentation on established Technical Support procedures and processes, problem resolution steps,...

Toyota Material Handling Join our Toyota Material Handling Team as a Field Service Engineering Supervisor for iWarehouse ! The Role: We are seeking a skilled and motivated Field Service Engineering Supervisor for iWarehouse who brings both technical expertise and strong leadership capabilities to the role. In this position, you will oversee and support a team of field service engineers, providing guidance, technical direction, and mentorship to ensure the effective delivery of iWarehouse products and services. You will collaborate closely with cross-functional teams to drive continuous improvement, uphold quality standards, and achieve organizational objectives. We value innovation, collaboration, and integrity—and we welcome creative ideas that enhance how we serve our customers and support our teams. If you are a results-oriented leader who approaches challenges with professionalism, positivity, and a commitment to excellence, we invite you to join our team. What...

New York Life Insurance Company Location Designation: Hybrid - 2 days per week *** We will consider qualified applicants located within a reasonable commuting distance of our offices in Cleveland, Dallas, Tampa, or New York City. Role Overview: New York Life Service Operation provides In-Force customer service to more than 12,000 agents and 3.5 million clients for life insurance and annuities sold through our agent distribution channel. Responsible for more than 30 million touch points with customers each year through different service channels including phone, written correspondence, online, through Interactive Voice Response (IVR) system and more. We are seeking a dynamic and forward-thinking leader to join our team as an In-Force Service Manager. If you enjoy leading by example, motivating and developing others, and coaching customer service professionals to provide outstanding service, this opportunity is for you! What You'll Do: Take ownership of...

Redwood Credit Union Redwood Credit Union is looking for an IT Specialist III, who will be the technical lead that ensures the confidentiality, availability and integrity of computing systems within the organization. This is a Certified A+ and MCP professional who provides advanced computer and network operations support and provides second tier support of desktop and network equipment. The specialist provides superior customer service that meets the RCU service standards and values to employees of Redwood Credit Union. The specialist performs and prioritizes the technology support and administration functions necessary to maintain service. Key Responsibilities Computer and Network Operations: * Develop, maintain and follow department operations for Server and virtualized systems, network, storage, backup, and phone environments as assigned. * Perform log and system management reviews as well as operations and administration on all systems. * Provide advanced skills...