Dec 13, 2025
Kaiser Permanente
Job Summary: Position(s) located within the local area Member Services Department reporting to Member Services Operations Director. Educates providers, staff and members on Health Plan benefits and services and applicable regulations. Accountable for accurate and timely identification, investigation and processing of all member/patient inquiries. Responsible for intake and resolution of End of Next Business Day (ENB) complaint and grievance cases within the Medical Center and medical offices. Responsible for partnering with internal and external staff and departments to provide creative, timely solutions for member concerns. Assists with training, audits and other activities as necessary. Negotiates with Medical Center, service area and regional staff, as necessary to reach satisfactory service solutions to issues that optimize our members experience with the services they receive. Demonstrates a commitment to serving internal and external customers. Promotes...
Professional Diversity Network
Bakersfield, CA, USA
Full-Time
