19 administration jobs found

Wespath Service Delivery Specialist - Customer Service Solutions Location: 1901 Chestnut Ave Glenview, Illinois, 60025 United States Category: Customer Service Date Needed by: 2/2/2026 Recognized eight times as a Chicago's Best and Brightest Companies to Work For and seven times as a National Best and Brightest Companies to Work For, Wespath is seeking a talented individual to join our award-winning organization in the newly created role of Service Delivery Specialist - CSS in our Customer Service department. Serving The United Methodist Church for over a century; Wespath and its subsidiaries maintain one of the largest faith-based pension funds in the world, serving more than 100,000 active and retired clergy and lay employees of the Church. Wespath is an Equal Opportunity Employer that is committed to a diverse and inclusive company culture and does not discriminate against applicants and employees because of disability, sex, race, gender identity, sexual...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Help Desk Analyst I provides IT technical support to users working on site or remotely as a first and intermediate level of support. The Help Desk Analyst I plays a pivotal role in the IT Department's customer service strategy. As the first and intermediate line of support, the Help Desk Analyst I responds to calls, emails, and tickets in a professional and supportive way attempting to resolve as many requests as possible or...

Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior IT Executive Services Specialist Location - Menlo Park, CA (Hybrid) Join our dynamic IT Services team as a Senior IT Executive Services Specialist at our Menlo Park headquarters! We are...

Ameriprise Financial Provide guidance and indirect leadership to phone agents on policies, procedures, and customer service skills. Perform quality review functions for the team and serve as the primary communications leader. Work with internal business partners to support training functions and be responsible for continuous process improvement, subject matter expertise, managing escalations, and miscellaneous support, as directed by the team leader. Key Responsibilities Provide coaching and mentorship to phone agents through email, phone, and in-person interactions, focusing on customer service skills, system knowledge, and adherence to policies. Handle escalated inquiries and support in-bound call resolution, including facilitating callbacks. Conduct quality reviews through live and recorded call monitoring, error checking, and reporting. Share feedback with agents and leadership. Support agents by answering questions and offering real-time assistance....

Ameriprise Financial Provide guidance and indirect leadership to phone agents on policies, procedures, and customer service skills. Perform quality review functions for the team and serve as the primary communications leader. Work with internal business partners to support training functions and be responsible for continuous process improvement, subject matter expertise, managing escalations, and miscellaneous support, as directed by the team leader. Key Responsibilities Provide coaching and mentorship to phone agents through email, phone, and in-person interactions, focusing on customer service skills, system knowledge, and adherence to policies. Handle escalated inquiries and support in-bound call resolution, including facilitating callbacks. Conduct quality reviews through live and recorded call monitoring, error checking, and reporting. Share feedback with agents and leadership. Support agents by answering questions and offering real-time assistance....

McMillan Pazdan Smith Architecture Job Type Full-time Description Position Summary We are a leading architecture and design firm committed to creating impactful, innovative spaces. We are looking for an experienced IT Service Desk Manager to lead our dedicated Service Desk team. The ideal candidate will have a strong background in managing technical support teams, a passion for delivering exceptional customer service, and a proven ability to develop and implement effective service management processes. This role is crucial in ensuring our employees across multiple offices receive timely and high-quality technical support, enabling them to perform their roles effectively. The IT Service Desk Manager will be responsible for overseeing all aspects of the service desk operations, including team performance, SLA management, reporting, and continuous improvement initiatives. Essential Functions Team Leadership & Management: * Lead, mentor, and develop a team of...

Land O'Lakes Credit Representative Land O'Lakes is hiring a Credit Representative to join our Ag Customer Financial Services team. In this role, you will be responsible for managing the financial risk of new and existing customers in the Feed and Ag industry. This position is located at our Arden Hills, MN Corporate Headquarters and works an onsite hybrid work schedule (Tuesday-Thursday each week). Qualified internal candidates working outside of our headquarter location may be considered for a virtual work arrangement. Primary responsibilities include: Conduct thorough credit analysis and risk assessments for new and existing customers in the assigned territory. Ensure compliance with credit authority, company policy, and industry regulations. Ensure compliance with established Accounts Receivable terms and limits by reviewing credit applications and references, analyzing customer financial statements, and utilizing credit reports and other industry credit...

Wilbur-Ellis Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. "We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you." Role Overview: A Customer & Business Solutions Representative II works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse-from stocking and retrieving items to making deliveries, operating a forklift, pitching in with housekeeping, and supporting general branch needs. A Sample of What You'll Do in this Role: Handle electronic...

Wilbur-Ellis Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. "We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you." Role Overview: A Customer Service Representative with Warehouse responsibilities works in all aspects of customer service, including product selection, order processing, and inventory management. This role may also involve helping in the warehouse-from stocking and retrieving items to making deliveries, operating a forklift, pitching in with housekeeping, and supporting general branch needs. A Sample of What You'll Do in this Role: Assist...

Wilbur-Ellis Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. "We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you." Role Overview: A Customer & Business Solutions Representative I works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse-from stocking and retrieving items to making deliveries, operating a forklift, pitching in with housekeeping, and supporting general branch needs. A Sample of What You'll Do in this Role: Assist with...

Land O'Lakes Intermediate Administrative Coordinator The ideal applicantpossessesexcellent communication skills, maturity, integrity, and strong attention to detail. Successful candidates make attendance a priority and are reliable and punctual. Excellent communication skills area mustalong with a friendly, professional demeanor. The ideal applicant is self-motivated and able to navigate cross-functional teams Job Description Work Order Processing; advancing & correcting WO's Plant inventory adjustments internally and to other Plants for billingpurposeplus verify all orders have processed without any issues will Bill of Landing. Scheduling LTL less than weight orders and UPS packages to otherPlantstime sensitive requests. Internal Process corrections on inventory floor adjustments Print Pick Slips for orders Monitor theplantmonthly inventory daily and once a month all mandatorycount. includegather ofinformation andresearcha solution andto...

New York Life Insurance Company Location Designation: Hybrid - 4 days per week Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. Role Overview: Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Service Representative, you will support the agents practice by managing insurance policy applications as they move through the new business process. Representatives use...

New York Life Insurance Company Location Designation: Hybrid - 4 days per week Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whetheryou'rehelping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. Role Overview: Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Service Representative, you will support theagentspractice by managing insurance policy applications as they move through the new business process. Representatives use their...

New York Life Insurance Company Location Designation: Hybrid - 4 days per week Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. Role Overview: Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Service Representative, you will support the agents practice by managing insurance policy applications as they move through the new business process. Representatives use...

New York Life Insurance Company Location Designation: Hybrid - 4 days per week Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients.As part of our diverse team, you will have the opportunity to shape seamless customer experiences.Whetheryou'rehelping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. Role Overview: Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Service Representative, you will support theagentspractice by managing insurance policy applications as they move through the new business process. Representatives use their solid...

New York Life Insurance Company Location Designation: Hybrid - 4 days per week Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. Role Overview: Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Service Representative, you will support the agents practice by managing insurance policy applications as they move through the new business process. Representatives use...

WIN Waste Innovations WIN Waste Innovations is looking for a Scale house Attendant. They maintain daily Scale House Responsibilities including creating weight tickets for local inbound customers, answering phones and directing any calls to applicable parties, assists in coordinating all aspects of daily operations, and including recording and reporting data. Duties and tasks are varied and may be somewhat complex. Responsibilities: Accurately recording inbound and outbound weights for local gate customers. Completes and maintains a variety of reports as directed by a member of the Management Team. Assists in the implementation of operational projects, employee activities, annual events, customer appreciation, as needed. Facilitates record retention as necessary and according to Company policy. Collects and tracks data for internal employee safety incentive programs. Coordinate with multiple departments on operations related activities. Provide clerical and...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when requested by the Client Technology Manager. Responsibilities: ESSENTIAL FUNCTIONS: Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager Create...

Morgan Lewis Morgan, Lewis & Bockius LLP, one of the world's leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. Reporting to the Sr. IT Manager, the Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community. This position will reside in the Houston office and will work a daily schedule of 9:00 am - 5:30 pm CST....