1 associate director quality assurance jobs found in West Point, PA

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Customer Service Supervisor plays an important role in the organization by overseeing a number of activities related to the company’s Customer Service functions. The role is responsible for overseeing and supervising daily operations of the Customer Service call center and ensuring that the call center delivers the best possible service. The Customer Service Supervisor ensures inbound and outbound calls are handled within agreed upon Service Levels and in compliance with guidelines established by investors, company, state and federal regulations. They monitor the day-to-day productivity of direct...