4 customer service jobs found in Dallas, TX

New York Life Insurance Company Location Designation: Hybrid - 2 days per week *** We will consider qualified applicants located within a reasonable commuting distance of our offices in Cleveland, Dallas, Tampa, or New York City. Role Overview: New York Life Service Operation provides In-Force customer service to more than 12,000 agents and 3.5 million clients for life insurance and annuities sold through our agent distribution channel. Responsible for more than 30 million touch points with customers each year through different service channels including phone, written correspondence, online, through Interactive Voice Response (IVR) system and more. We are seeking a dynamic and forward-thinking leader to join our team as an In-Force Service Manager. If you enjoy leading by example, motivating and developing others, and coaching customer service professionals to provide outstanding service, this opportunity is for you! What You'll Do: Take ownership of...

Guild Mortgage Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Collections Agent plays an important role in the organization by performing a variety of activities directly related to the company’s loan counseling functions. The role is primarily responsible, under direct to moderate supervision, to assist homeowners through inbound and outbound calls in a high-volume call center environment to determine the best possible method to address early defaults using a variety of collections and workout solutions. The primary objective of this role is to collect payments or aid homeowners experiencing a financial hardship. Compensation This role is a non-exempt...

Lincoln Property Company The Technical Support Agent is responsible for providing first-line technical support to customers using WorkSpace, a property and facility work order management system. This role involves responding to support tickets, researching issues, creating and managing property data within the platform, and ensuring prompt and efficient customer service. The role will begin in office with the opportunity to transition to a hybrid/remote position after 90 days. This role is crucial in ensuring that customers have a positive experience with WorkSpace by providing quick, efficient, and effective technical support. Key Responsibilities: Customer Support: Respond to customer support tickets in a timely and efficient manner. Provide clear, concise, and friendly support to resolve customer issues. Use problem-solving techniques to diagnose and resolve technical issues. Reach out to customers via phone and host web conferences as needed. Check active...

Capital One Director, KYC Operations (Hybrid) Capital One's Retail Bank Operations organization is seeking a talented senior leader to lead the KYC Operations teams. These teams are focused on the execution and management of operational processes tied to newly originated consumer and small business deposit accounts, to include account review, Know Your Customer (KYC) and Anti-Money Laundering (AML) processes. The Director, KYC operations needs to demonstrate a track record of improving complex processes resulting in savings for the company in a highly regulated environment. This individual must be able to effectively communicate and influence the team and partners across the company and across multiple levels of the organization. The individual must demonstrate strong analytical skills, attention to detail, and be well versed in AML and KYC compliance requirements. The ability to adapt to a dynamic, agile environment is also essential to succeeding in this role. This...