2 jobs found in Napa

Redwood Credit Union Redwood Credit Union is looking for a Part Time (24 to 25 hours per week) Member Service Center Representative, with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. Key Responsibilities Service: o Answer the telephone within established performance and service guidelines. o Complete phone transactions accurately and efficiently. o Disseminate and provide education of lending, CUSO and membership information to callers. o Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the...

Redwood Credit Union Redwood Credit Union is looking for a Wires Services Specialist I, who under limited supervision, will perform a wide variety of semi-routine accounting, regulatory compliance, clerical, product quality control and technical duties. Key Responsibilities Member Service: o Responsible for processing a high volume of Domestic and International wires through various channels, using wire platform systems with first level permissions. o Ensure all wire information is correct including ABA numbers and SWIFT codes are valid. o Follow regulatory compliance procedures for wire area. o File all incoming and outgoing wires. o Maintain daily log sheets of wire activity and send notifications as requested. o Review, process exceptions, and balance reports for wire process. o Process wire traces and research. o Create solutions and system enhancements when feasible. o Research and resolve Members' problems or complaints related to wire traces and...