1 non qualified deferred compensation service support jobs found in Minneapolis

Ameriprise Financial Provide guidance and indirect leadership to phone agents on policies, procedures, and customer service skills. Perform quality review functions for the team and serve as the primary communications leader. Work with internal business partners to support training functions and be responsible for continuous process improvement, subject matter expertise, managing escalations, and miscellaneous support, as directed by the team leader. Key Responsibilities Provide coaching and mentorship to phone agents through email, phone, and in-person interactions, focusing on customer service skills, system knowledge, and adherence to policies. Handle escalated inquiries and support in-bound call resolution, including facilitating callbacks. Conduct quality reviews through live and recorded call monitoring, error checking, and reporting. Share feedback with agents and leadership. Support agents by answering questions and offering real-time assistance....