1 jobs found in Chandler

Rogers Corporation Summary: This role is responsible for delivering enhanced value to the business through ongoing IT service improvement, including leadership responsibilities for multi-regional IT User Support functions and managing end-user operations like ticket dispatch, PC Lifecycle, new hire IT onboarding, service request fulfillment, remote user support, and software installation. Operational responsibilities include end-to-end ownership of the outsourced IT Service Desk function, including incident, problem, change, request, and knowledge management processes; collaborating with network, server, application, and end-user-computing process owners to effectively measure and report on service performance; and serving as an IT Infrastructure Library and IT Service Management subject matter expert within the ideation process to determine service execution paths. Essential Functions: Manage the relationship with the company's outsourced service desk provider to meet...