1 jobs found in Blue Ash

Spectrum This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. JOB SUMMARY Serves as the primary contact for Customer Support Billing team questions and customer escalations. Provides expert support as it relates to troubleshooting billing issues and/or handling complex customer billing inquiries and payments. Works under minimal supervision. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Interact effectively with internal and external customers regarding products and services. Assist representatives with customer questions/escalations in a timely, thorough and efficient manner. Effectively present and discuss Charter's products and services. Manage representative and customer interactions professionally and effectively. Coordinate and communicate with the Call Center Supervisor, to ensure efficient...