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Professional Diversity Network
Mar 11, 2026  
Quality Assurance and Workforce Analyst (Contact Center)
SAG-AFTRA Overview: Who We Are SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals.SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members' work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work. Responsibilities: What You'll Do The Quality Assurance and Workforce Analyst is responsible for conducting quality assurance evaluations for all contact center interactions (phone, chat, and email). This role also manages workforce operations by forecasting and scheduling staff to meet customer demand. The analyst documents department workflow, analyzes performance metrics, and serves as a subject matter expert for contact center and membership systems. (This section provides a general summary of the most significant...
Professional Diversity Network Los Angeles, CA, USA Full-Time
Professional Diversity Network
Mar 11, 2026  
Dispatcher Lateral
City of Elk Grove Description/Special Instructions The City of Elk Grove is now accepting applications for the position of PUBLIC SAFETY DISPATCHER - LATERAL Looking for something new? Want to join an awesome team and positive culture? Well, we have just the job for you. The City of Elk Grove Police Department is seeking experienced Public Safety Dispatchers to join our 911 Communications Center! The ideal candidate values our diverse community and provides quality, efficient services in both routine and emergency situations. Why wait? Join Team Elk Grove Today! Tentative Recruitment Timeline (subject to change) Filing Deadline: April 7, 2026, by 11:59 PM Selection Interviews: April 15, 2026 (in person) The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, on-site wellness classes, a deferred compensation match and more. Why work for the City of Elk Grove? Learn more here: Elk Grove Jobs...
Professional Diversity Network Elk Grove, CA, USA Full-Time
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  • Served with Honor, Inc.

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