Mar 11, 2026
SAG-AFTRA
Overview:
Who We Are SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals.SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members' work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work.
Responsibilities:
What You'll Do The Quality Assurance and Workforce Analyst is responsible for conducting quality assurance evaluations for all contact center interactions (phone, chat, and email). This role also manages workforce operations by forecasting and scheduling staff to meet customer demand. The analyst documents department workflow, analyzes performance metrics, and serves as a subject matter expert for contact center and membership systems. (This section provides a general summary of the most significant...
Professional Diversity Network
Los Angeles, CA, USA
Full-Time
