Feb 06, 2025
About this role About the Role The Director of Client Experience Transformation will be a key leader within the Aladdin Client Experience (ACX) team. This role involves driving strategic initiatives across organizational design, technology integration, operating process, and talent to enhance client engagement, retention, and growth on our global Aladdin platform. Key Responsibilities Lead strategic transformation initiatives for the Aladdin client experience team and project manage execution of change initiatives. Oversee complex projects integrating process, technology, and organizational change. Collaborate with business, product, technology, and leadership teams to develop and execute comprehensive client experience transformations. Develop and implement roadmaps with measurable goals for client experience improvements. Identify and implement innovative solutions to complex client challenges. Manage stakeholder communications across global teams and time zones....
BlackRock
London, UK
Full-Time