Dec 09, 2024
Southern Company
JOB SUMMARY
This position is responsible for providing day to day operations and project support to the Customer Service Center. Core business hours are 7am to 7pm, Monday-Friday, with responsibilities to customer operations 24/7/365. This position will be on-call on a rotational basis for 24/7emergencies and participate in storm restoration efforts which may require after hours and weekend support.
The position is located in Gulfport, MS. Candidates must live within commuting distance to the Customer Care Center or be willing to relocate to the area.
RESPONSIBILITIES: Include but are not limited to activities in the following functional areas:
Business Operations:
Provide leadership and change management through process improvements, new technology deployments
Promote excellence in customer service and strive to continuously enhance the customer experience
Foster a collaborative team atmosphere with an emphasis on communication...
Professional Diversity Network
Gulfport, MS, USA
Full-Time