1058 senior customer success manager jobs found

JOB DESCRIPTION The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The salary for this position is $70,000/yr What You’ll Do: Oversee Customer Operations Managers and other customer operations employees Manage daily customer operations, fleet availability, and revenue generation for the assigned function Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales...

JOB DESCRIPTION The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $54,000 What You’ll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports...

JOB DESCRIPTION A Day in the Life: As a Senior Product Manager on Hertz’s Day of Rent team, you will be responsible for building software products that enhance the customer experience by offering a streamlined, self-service rental journey that enable customers to select a car from their phone and go directly to their car upon arrival. Our vision is to build customer preference through differentiated, self-service digital experiences that remove friction from the rental experience. This role requires strategic vision and hands-on leadership in defining product roadmaps, collaborating with cross-functional teams, and delivering seamless, customer-centric digital experiences. You will collaborate with engineering and design teams to build scalable solutions and ship features in a complex environment. Your role will involve modernizing legacy applications, manage technical debt, and integrate various systems to enhance customer experience. What You'll Do : • Define and...

About this role The Team: The Global Marketing & Digital Wealth organization at BlackRock is a forward-looking, globally connected team at the center of the firm's most high-impact priorities. We are architects of growth, working across functions and markets to unlock opportunities and accelerate outcomes for the business. In collaboration with both internal and external partners, we design the conditions for success-delivering next-generation campaigns, brand platforms, communications, training, and client experiences. Our work is powered by world-class centers of excellence spanning content strategy, research & analytics, and digital platforms & experiences. The UK Marketing team sits within the EMEA Country Marketing function, part of the broader EMEA Marketing organisation. Together, we work closely with a wide network of internal and external stakeholders to deliver high-impact campaigns, events, and strategic initiatives across the region. Within...

JOB DESCRIPTION The Vehicle Operations Manager focuses on the back-of-the-house processes, vehicle care and management, and maximizing efficiencies as a leader on the Vehicle Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Vehicle Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to vehicle operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $66,000/yr What You’ll Do: Responsible for daily vehicle operations and revenue generation for their assigned function Leads and supports...

JOB DESCRIPTION The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $55,000/yr What You’ll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports...

About this role Job Summary As a Salesforce Product manager you will be responsible for capturing actionable functional user stories and running product backlog that drives our Salesforce Platform. The successful candidate will work closely with internal teams to ensure the platform is leveraged to its full capabilities as well as gather requirements, identify enhancements based on feedback and customer needs, troubleshoot, and resolve issues for users, collaborate with internal teams and vendors to design and develop new enhancements, and support implementation and change management efforts. In addition, the role will oversee parts of Salesforce roadmap and play an integral role in growth strategy discussions alongside senior leadership. Key Responsibilities Salesforce Specific Lead requirements gathering sessions and understand business priorities for design and solutioning of applications primarily on the Salesforce platform Own and manage Salesforce Platform...

JOB DESCRIPTION As a Program Strategy Manager, you will define and execute strategies that shape our product portfolio across mobility services. Your work will ensure we deliver differentiated offerings that balance customer experience, product market fit, and profitability. The salary range for this position is $75,000 - $85,000 What You’ll Do: Own Product Portfolio Strategy: Develop frameworks to manage a diverse product mix, aligning pricing, fleet composition, and customer segments for maximum impact. Analyze Market & Customer Trends: Use data-driven insights to identify opportunities for new products and enhancements that expand our Total Addressable Market (TAM). Model profitability expectations for new products across a range of scenarios. Collaborate Cross-Functionally: Partner with operations, revenue management, and technology teams to bring product strategies to life. Drive Innovation: Launch pilots, test new offerings, and iterate based on performance...

About this role Team Overview BlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We deliver world-class service to all of our clients, from wealth advisors to family offices to endowments and foundations. About this Role As an Associate Salesforce Product manager you will be responsible for capturing actionable functional user stories and running product backlog that drives our Salesforce Platform. The successful candidate will work closely with internal teams to ensure the platform is leveraged to its full capabilities as well as gather requirements, identify enhancements based on feedback and customer needs, troubleshoot, and resolve issues for users, collaborate with internal teams and vendors to design and develop new enhancements, and support implementation and change management efforts. In addition, the role will oversee parts of...

JOB DESCRIPTION A Day in the Life: Hertz is seeking a Staff Product Manager to lead the strategy, performance, and growth of our Digital Add-Ons business, including vehicle upgrades, Loss Damage Waiver (LDW), roadside assistance, and other ancillary offerings across both counter and digital channels. This role is responsible for full P&L ownership, long-term product strategy, and day-to-day performance management for digital add-ons. The ideal candidate combines strong strategic thinking, exceptional communication skills, and the ability to quickly diagnose business trends and recommend actionable solutions. This individual will partner closely with Finance, Data Science, Engineering, Operations, and Counter teams to deliver revenue and customer experience improvements. What you'll Do: Own the P&L for Digital Add-Ons across digital and counter channels, including revenue, margin, attach rate, and customer outcomes. Develop and execute the strategic roadmap for...

JOB DESCRIPTION The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. Wage : $58,000 annually What You’ll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and...

JOB DESCRIPTION The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. What You’ll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations,...

JOB DESCRIPTION The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $54,000/yr What You’ll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports...

JOB DESCRIPTION A Day in th eLife: Hertz is seeking a Senior Product Manager - Pricing Strategy to lead the development and optimization of pricing for our digital add-ons. This role is responsible for designing and implementing dynamic pricing models, improving attach rates, and delivering pricing innovations that balance customer value with business impact. The ideal candidate has a strong background in product management, pricing strategy, and data-driven decision-making, with the ability to partner closely with engineering, finance, and data science teams to launch and scale pricing capabilities. This is a high-impact role focused on driving EBITDA growth and elevating the customer experience. What You'll Do: Develop and own the pricing strategy for digital add-ons across Hertz’s digital and counter channels. Build and launch dynamic pricing models, experimentation frameworks, and pricing features in partnership with Data Science and Engineering. Conduct pricing...

JOB DESCRIPTION The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. Salary : $65,000 annually What You’ll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and...

JOB DESCRIPTION The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The salary range for this position is $65,000.00 annually What You’ll Do: Oversee Customer Operations Managers and other customer operations employees Manage daily customer operations, fleet availability, and revenue generation for the assigned function Lead and support processes to meet and exceed customer expectations, and ensure alignment of...

JOB DESCRIPTION The Vehicle Operations Manager focuses on the back-of-the-house processes, vehicle care and management, and maximizing efficiencies as a leader on the Vehicle Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Vehicle Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to vehicle operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $54,000/yr What You’ll Do: Responsible for daily vehicle operations and revenue generation for their assigned function Leads and...