Mar 16, 2025
Capital One
Manager, Operations Servicing Strategy, Servicing Back Office Horizontal, Card (Hybrid) As a Manager, Operations Servicing Strategy, Servicing Back Office Horizontal, you will be part of a smart, talented team responsible for transforming the infrastructure and customer service experience for our customers. You will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will regularly integrate and influence multiple groups and be seen as a strong consultant by business and strategy partners in developing strategic capabilities and executing sustainable customer and agent experiences. You will...
Professional Diversity Network
Richmond, VA, USA
Full-Time