Oct 06, 2024
CareFirst BlueCross BlueShield
Resp & Qualifications PURPOSE: This position is a critical resource for large accounts within the Account Management Team providing day to day expertise on benefit administration and serves as the primary client contact for service issue resolution. Builds and cultivates effective long-term relationships and a high level of satisfaction with client HR staff, Brokers, and Consultants assigned to major strategic clients. Maintains an in-depth knowledge of products, operational procedures, and regulatory compliance, promoting customer trust, satisfaction, and loyalty. Please note that this role will require approximately 3-4 days per month in either our Baltimore (Canton) office or at Maryland Broker sites. ESSENTIAL FUNCTIONS: Acts as the primary point of contact for client's HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written...
Professional Diversity Network
Baltimore, MD, USA
Full-Time