Mar 01, 2025
Doyon Government Group
Overview:
JOB SUMMARY: Provides technical support to clients by troubleshooting applications, systems access, hardware, software, and network related issues. Identifies and resolves complex issues or escalates issues to the End User Support Technician Tier 4 or the Technical Account Manager. Documents and monitors service requests to ensure that the issue resolution meets or exceeds the service level standard for owned tickets as well as tickets owned by Tier 1 and 2 technicians. Provides training and coaching and acts as an escalation point for Tier 1 and 2 Support Technicians. Provides onsite technical support for clients.
Responsibilities:
ESSENTIAL FUNCTIONS: Provides troubleshooting and resolution for workstation, server, and communications software and hardware issues, including more advanced topics and situations Provides onsite support for clients Collaborates with other End User Support Technicians, Technical Account Managers and...
Professional Diversity Network
Gaithersburg, MD, USA
Full-Time