Feb 02, 2025
Southern Company
Network Engineer, II (Avaya)
JOB SUMMARY: We are seeking an Avaya Engineer II to assist with implementation and support of Avaya PBX based solutions in a multi-location contact center environment. The platform consists of Contact Center voice systems such as PBX, IVR, ACD, reporting systems, voicemail, call recording, call routing within the network and VoiP environment. This role will perform administration and troubleshooting activities of Avaya equipment, vendor activities and circuit provisioning. This person must become acclimated to the company's applications, telecommunication systems, VoiP integration, and is able to manage changes within the environment and its effect to related cross-project initiatives.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )
The primary responsibility for this role is maintain, and support Avaya's latest versions of CM, SM, CMS, AES, and voicemail are required. Knowledge of call recording,...
Professional Diversity Network
Atlanta, GA, USA
Full-Time