May 14, 2025
Southern Company
Job Description for the IT Support Analyst - Critical Systems Desk
Job Title: IT Support Analyst
Location: Birmingham, Alabama (APC Headquarters & Energy Center Colonnade)
Job Summary
We are seeking a dedicated IT Support Analyst to join our team.
This position is responsible for monitoring, diagnosis, and front-line problem resolution of computer systems for Fleet Operations & Trading. These systems include several business-critical applications & services. The Critical Systems Desk coordinates second level escalation with Technology Organization personnel for extended business hours. The successful candidate will be conscientious to the success of technology organization and business partners.
This is a night-shift role. Schedule is subject to change. Typical schedule as follows:
2 Weeks, M-F: 4 PM - 4 AM (Night Shift)
2 Weeks, M-Tu: 4 AM - 2 PM (Day Shift/Training)
Rotating On-Call Coverage: 1 Weekend / 4 Weeks, 4 AM Sa - 4...
Professional Diversity Network
Birmingham, AL, USA
Full-Time