Dec 04, 2025
Merck
Job Description Field Engagement Capabilities (FEC) Associate Director (Band 400) - Field Access Management CRM Strategy and Operations Lead The Field Access Management CRM Strategy and Operations Lead, reporting to the US Director of Field Engagement Capabilities, is responsible for defining and executing the strategic roadmap for the Field Access Management (FAM) CRM. This leader will ensure CRM capabilities are fully operational and aligned with priority business needs. Serving as a cross-functional liaison, the FAM CRM Strategy and Operations Lead collaborate with technical teams, customer-facing operations, compliance, and external partners to drive seamless CRM enhancements, operational readiness, and digital enablement. The role combines strategic planning, agile execution, stakeholder engagement, and platform optimization to advance CRM effectiveness and customer engagement. By leveraging a deep understanding of customer-facing functions, this leader...
Professional Diversity Network
North Wales, PA, USA
Full-Time
