May 08, 2025
AIT - Arctic Information Technology, Inc
Overview:
JOB SUMMARY: The DirectorofITServices Operations is the senior leader responsible for endtoend delivery and continual improvement of designDATA's customerfacing Service Desk and 24×7 Network Operations Center (NOC). Reporting to the Chief Operations Officer, the role sets the operational vision, establishes service strategy, and drives a highperformance culture that maximizes system uptime, user satisfaction, and business value.
Responsibilities:
Leadership & Strategy Own the ITIL/ITSM framework for incident, request, change and problem management. Lead and mentor Service Desk Supervisors, setting performance expectations and ensuring alignment with organizational goals. Define and enforce service delivery standards, policies, and procedures to ensure consistent client experience. Drive service innovation by identifying opportunities to enhance processes, tools, and team capabilities. Drive ITSM toolset...
Professional Diversity Network
Gaithersburg, MD, USA
Full-Time