4295 care manager jobs found

JOB DESCRIPTION We are seeking a dynamic and operationally strong leader managing our Service Recovery function for North America Customer Care. As the Manager of Service Recovery, you will ensure that when customers experience challenges, we respond promptly, fairly, and with empathy, restoring confidence and strengthening the Hertz, Dollar, and Thrifty brands. Reporting to the Director of Operations, North America Customer Care, you will lead efforts to deliver exceptional recovery experiences that drive customer loyalty and retention You will be the critical link between our Customer Experience strategy and frontline recovery execution. Your mission: elevate recovery quality, consistency, and empathy across all customer touchpoints-whether in person, via chat, phone, or email. Beyond resolving issues, you’ll collaborate with internal stakeholders to identify root causes and implement systemic improvements that reduce the need for recovery altogether. The starting salary for...

JOB DESCRIPTION What You’ll Do: Lead and Develop a High-Performing Operational Team Manage a team of hourly support agents and frontline supervisors. Set clear goals, SLAs, and expectations for service quality and productivity. Build team capabilities in problem solving, communication, and operational discipline. Foster a culture of accountability, excellence, and continuous improvement. Optimize the Multi-Month Customer Experience Map and refine the end-to-end multi-month rental journey. Improve onboarding, renewals, exchanges, payment workflows, and retention processes. Partner with Product & Technology teams to evaluate automation and digital enhancements. Build reporting frameworks to monitor KPIs and customer experience metrics. Drive Automation & Efficiency for Insurance Fleet Replacement (IFR) Evaluate IFR workflows across claims intake, rental initiation, servicing, and exchanges. Identify inefficiencies,...

JOB DESCRIPTION Hertz Car Sales is one of the fastest growing dealer groups in the country. Our rapid growth is fueled by large volume selling of the Hertz fleet creating an amazing opportunity for the right individual. If you are tired of working for someone who isn’t working for you...Join our team....The Financial & Insurance Manager will interact with customers and build customer loyalty by assisting them with financing options and products for the continued care of their vehicle purchase. Wage: $43,888/yr + Eligibility for Bonus Incentives Successful Candidates Will: Meet and exceed all targeted sales goals and maintain a high customer satisfaction rating Establish and maintain good working relationships with lenders and insurance product sources Sell finance and insurance products to customers and process payment Provide outstanding customer service that is memorable Train Sales Consultants on how to properly respond to F&I questions Manage the sales...

The Case Manager provides age related case management to all consumers in the assigned program. Maintains and helps establish contact with referring agencies, other providers, and family-team members. Coordinates educational services for all residents of the program, and acts as educational liaison to the schools, handling educational and vocational needs. Is responsible for overseeing intake documentation is completed, and that all required documentation is collected. Directly coordinates the medical care for the consumers in the program, including verifying insurance information, obtaining late authorizations, identifying medical providers, and scheduling all necessary medical appointments; ensuring regulatory compliance on these items. Records all case management activity in the consumer’s medical record, and communicates it appropriately to all staff in the home. Participates in treatment team meetings with case management updates. Work with the psychiatrist in the residence to...

The Case Manager will: Ensure Medical Needs are met and maintained for youth Ensure Foster Parents are trained on Medication Policies and Procedures including TFC Medication Manual Provide additional re-trainings as needed regarding the medical/ medication needs to Foster Parents Work closely with the prescriber to communicate any psychiatric or behavioral concerns regarding the consumers in care. Schedule monthly medication monitoring for incoming consumers as well as ongoing for consumers who are prescribed psychotropic medications Maintain communication with outside agencies and/or other parties involved Attend Treatment Team meetings to provide medical information/support as well as add therapeutic input Provide therapeutic support to clinician Serve as on-call staff to provide therapeutic support to foster parents with crisis after hours Assist with consumers at SCIP/Crisis Unit on an emergency basis Assist with consumers in home or in office when...

The Case Manager for Gambling Disorder Services will provide case management and recovery support services to individuals with gambling disorder and co-occurring substance use and/or mental health disorders. The Case Manager will work collaboratively with the Gambling Disorder Clinician to coordinate care, provide referrals to community resources, and assist consumers in managing the social, financial, and legal consequences of gambling addiction. This role is integral to ensuring continuity of care and promoting successful recovery outcomes. Key Responsibilities Intake & Screening: Assist intake & gather consumer information about gambling disorder & COD issues. Case Management: Develop and implement individualized case management plans in collaboration with consumers, addressing the social, financial, and legal impacts of gambling addiction. Referral and Coordination: Provide referrals to external resources, i.e., financial counseling, legal...

The Case Manager provides age related case management to all consumers in the assigned program. Maintains and helps establish contact with referring agencies, other providers, and family-team members. Coordinates educational services for all residents of the program, and acts as educational liaison to the schools, handling educational and vocational needs. Is responsible for overseeing intake documentation is completed, and that all required documentation is collected. Directly coordinates the medical care for the consumers in the program, including verifying insurance information, obtaining late authorizations, identifying medical providers, and scheduling all necessary medical appointments; ensuring regulatory compliance on these items. Records all case management activity in the consumer’s medical record, and communicates it appropriately to all staff in the home. Participates in treatment team meetings with case management updates. Work with the psychiatrist in the residence to...

The Case Manager provides age related case management to all consumers in the assigned program. Maintains and helps establish contact with referring agencies, other providers, and family-team members. Coordinates educational services for all residents of the program, and acts as educational liaison to the schools, handling educational and vocational needs. Is responsible for overseeing intake documentation is completed, and that all required documentation is collected. Directly coordinates the medical care for the consumers in the program, including verifying insurance information, obtaining late authorizations, identifying medical providers, and scheduling all necessary medical appointments; ensuring regulatory compliance on these items. Records all case management activity in the consumer’s medical record, and communicates it appropriately to all staff in the home. Participates in treatment team meetings with case management updates. Work with the psychiatrist in the residence to...